How to Find the Origin and Destination Account of Transfers in RMS.

Overview

A Transfer is an account action used to move a credit or debit balance - or selected charges - between a Guest, Company, Travel Agent, or Reservation Account. This can be done through either a Balance Transfer or a Charge Transfer.

Reservation Accounts can include up to five account types:

1. Account 1

2. Account 2

3. Gas

4. Electricity

5. Water

Tip! Transactions on Company or Travel Agent Accounts cannot be transferred to another account using Balance Transfer or Charge Transfer methods.

When a Transfer is completed:

• The origin account will display the destination account number

• The destination account will display the origin account number

Please Note! After a Charge Transfer, the original charge on the source account will display as Void in internal RMS reports, including the Audit Trail Report. This does not appear on guest-facing documents such as Receipts, Tax Invoices, or Statements.

To locate transferred funds or charges, use Quick Account Access to open the relevant account.

Please Note! Some Users may not see or have access to the functions mentioned in this article. 
CLICK HERE to find out more.

Visual Guide

In the side menu of RMS, go to Accounting > Quick Account Access.

1. Choose the "Open Account" option from the action menu.
2. Enter the Search Criteria for the account.

3. Select the "Go To Account" icon.
   

    

4. Document the Destination Number on the transfer transaction (In this example, the destination account number is 23052.).
   

    

5. Navigate back to Quick Account Access (Accounting > Quick Account Access), then Enter the Account Number.
6. Select the "Go To Account" icon to open the destination account.
   

Please Note! The destination account will open, displaying the Transfer transaction. From here, users can proceed with actions such as performing a Balance Transfer, Charge Transfer, Voiding a Charge Transfer, or Reversing a Balance Transfer, as needed.

Tip! For further assistance, log a Support Ticket with the RMS Customer Support team.