Skip to main content
Sign in Submit a Ticket

How can we help?

Direct Debit Grouping

Overview

Direct Debit Groupings is used as a search option on the Direct Payment Utility.

This allows you to group guests and/or residents based on their payment cycles. 

For example, 

  • Annuals, you may process quarterly
  • Residents, you may process monthly
  • Pensioners, you may process fortnightly. 

✒ Please Note: RMS has multiple Direct Debit functions. Select the option that matches your property setup:

  • Direct Debit Setup (Guest Profile) - Configure bank account or saved card details on a Guest Profile to enable automated payments.
  • Direct Debit (Bank File) - Generate an EFT file to upload to your merchant bank; the bank processes payments from guest bank accounts. Available to all properties.
  • Direct Debit via RMS Pay - Charge a guest's saved payment token directly through RMS Pay in real time. UK properties: includes BACS Direct Debit (being phased out).
  • Charge Credit Card (Payment Gateway) - Bulk charge guest credit card tokens in real time using an existing third-party payment gateway.
  • Direct Debit via GoCardless - Collect payments directly from a guest's bank account using an authorised GoCardless mandate. Currently available in Australia and New Zealand.
✎ Please Note: Some Users may not see or have access to the functions mentioned in this article. 
CLICK HERE to find out more.

 

Grouping Setup

Go to Setup > Lookup Tables > Grouping.

  1. Select Add.Screenshot of the Grouping lookup table in RMS showing the list of existing groupings and the Add button used to create a new Direct Debit grouping.
     
  2. Select the Grouping Type Direct Debit.
  3. Enter the Grouping Description.
  4. Select Save/Exit.
    Screenshot of the Add Grouping window in RMS with Grouping Type set to Direct Debit and a Grouping Description entered, ready to be saved.
     

Assign the Grouping

In the Side Menu, go to Reservations > Guest/Resident Search

  1. Search for the Guest/Resident
  2. Edit the Guest/Resident by Clicking on the Guest/Resident No.
    Screenshot of the Guest/Resident Search screen in RMS showing search results with a Guest/Resident number selected to open the guest or resident record for editing.
     
  3. Navigate to the Banking Menu
  4. Scroll down to select the Direct Debit Grouping.
  5. Select Save\Exit.
    Screenshot of the guest or resident Banking tab in RMS showing the Direct Debit Grouping field selected and a grouping chosen before saving.
     

This guest/resident is now searchable by this Grouping on the Direct Payment Utility. 

 

Was this article helpful?

We're sorry to hear this article was not helpful, please let us know why here, so we can make it better.

Thanks for the positive feedback! We'd love to hear more, let us know here.

Return to top

Related articles

Comments

0 comments

Please sign in to leave a comment.

Contact us