Overview

Traces are inter- or intra-departmental notes used to communicate or delegate tasks within the property.  The Traces Lookup Table allows you to create Trace Templates that can be applied to an Area, Company, Travel Agent, Reservation, Guest, or Group, streamlining task creation and communication across the system.

Traces are often used to assign responsibilities to specific Departments, with the option to:

• Select a User within that department

• Send a notification to the selected User via the Message Centre

Configuration

1. Navigate to Setup > Lookup Tables > Traces.
2. Select Add.
    

1. Choose a Trace Type.
2. Enter a Short Description.
3. Enter a Long Description (Optional).
4. Select the Active toggle.
    

1. Navigate to the 'Department' menu (Optional).
2. Select a Department and choose the 'Allocate' icon (Optional).
3. Select Save/Exit.