Information on Manual OTA resyncs and RMS.

Overview

Connected channels in RMS are automatically updated using the live availability and rates in the property's RMS database.

Changes made to Rate Setup, Allotments or Mapping Combinations for the connected channel automatically trigger an update to be sent from RMS.

If a discrepancy is identified in the extranet portal of a connected channel compared to the rates or availability in RMS a Manual OTA Resync can be performed for that channel connection in RMS.

Manual OTA Resyncs can be accessed by System Administrators in the Channel Management setup.

When is a Manual OTA Resync Required?

Most changes to rates and availability in RMS are automatically pushed to connected channels.

However, some types of changes do not trigger an automatic update and require a Manual OTA Resync to be sent.

Use the table below to determine whether a resync is needed.

Performing a Manual OTA Resync

1. Navigate to Setup > Online Bookings > Channel Management.
2. Optional: Select the Property to perform the resync.
3. Select the Connected Channel to perform the resync.
4. Use the 'Edit' button to open the channel connection details.

1. Navigate to the 'Room/Rate Mapping' section.
2. Select the 'Manual OTA Resync' option.

1. Select the 'Date Range' to resync.
2. Select the 'Category' to resync.
3. Select the 'Rate Type' to resync.
4. Click the 'Apply' button to manually resync the channel.

• A new channel update will begin for the selected Category, Rate Type and Date Range.
• Depending on the date range and combinations selected it may take several minutes to see the update reflected in the channel's extranet.
• If the discrepancy is identified between the channel extranet and their guest facing pages the Property must contact the channel directly to resolve.

Rate Table Changes

When making changes to the Person Base or Additional Guests setup in an existing rate table, it is essential to perform a manual OTA (Online Travel Agent) resync. This ensures that all modifications are accurately reflected across connected OTAs and eliminates any discrepancies that could impact pricing.

• Person Base

• Additional Guests

Once you have saved the changes to your rate table

1. Identify the affected OTAs by determining which OTAs are linked to the updated rate table including derived rates.
2. Verify that these OTAs require a resync.
3. Initiate the resync process for affected Channels.
4. Log into the OTA platforms to confirm that the changes have been applied correctly.
5. If unsure, please log a Support ticket for further assistance.