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Channel Charge Redirection

Overview

A Channel refers to any connection between the RMS Channel Manager and an Online Travel Agent, Distributor, or Internet Booking Engine. Channel Charge Redirection allows charges to be directed to a specific Reservation Account Type when the Channel is a Travel Agent and a Rate Type is selected for the Reservation. This feature can be applied to various charge categories, including the Rate, Rate Components (such as Additions, Packages, and Rate Type Tax), Sundries, Sundry Groupings, and Exclusive Taxes, ensuring that charges are allocated to the designated Account Type on the Reservation.

⚠ Important: Reservation Account Types are determined by the Accounting Options set for the Property.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

Charge Redirection Hierarchy

The Bill To selected on the Reservation Account Type determines the party responsible for payment and includes any transactions redirected through the Channel's Charge Redirection settings. The Reservation Account Bill To can be set to various options: Default Bill To, Company Bill To, Travel Agent Bill To, Channel Bill To, Payment Mode, or directly on the Reservation Account.

The Bill To is assigned to the Reservation Account when the Reservation is initially created, following the hierarchy outlined below.

          Reservation Account Bill To          
        Payment Mode        
      Company Rate Type Bill To      
    Company Bill To    
  Travel Agent Bill To / Channel Bill To  
Default Bill To
⚠ Important: Charge Redirection to a Guest Account must be set on the Reservation directly.

 

Enabling Charge Redirection

Channel Charge Redirection can be configured for any or all Rate Types available through the Channel. Travel Agent Charge Redirection, on the other hand, can only be applied to Rate Types available to the Channel and will take effect only when both the Channel and Rate Type are selected during the Reservation's creation.

  1. Go to Setup > Online Bookings > Channel Management.
  2. Choose the Property.
  3. Select the 'Connected' Channel Status.
  4. Highlight an existing Channel Connection.
  5. Choose the 'Edit' button.Screenshot of the Channel Management screen in RMS showing a property with Connected channel status, a channel connection highlighted and the Edit button used to open the Channel Charge Redirection settings.
     
  6. Navigate to the 'Charge Redirection' menu.
  7. Select the 'Add' Add icon used to create a new Channel Charge Redirection rule for the selected channel. icon.
    Screenshot of the Channel Management screen in RMS showing a property with Connected channel status, a channel connection highlighted and the Edit button used to configure Channel Charge Redirection.
     
  8. Highlight a Rate Type and choose the 'Allocate' Allocate icon used to assign the selected Rate Type to a Channel Charge Redirection rule. icon.
  9. Select a Redirect Charge Type.Screenshot of the Charge Redirection setup screen in RMS showing a list of Rate Types and the Redirect Charge Type options that control which charges will be redirected for the selected channel.
     

Rate Redirection

  1. Optional: Select the Reservation Account Type for the Rate.
  2. Optional: Choose the Reservation Account Type for Additionals.
  3. Optional: Select the Reservation Account Type for Packages.
  4. Optional: Choose the Reservation Account Type for Rate Type Tax.
  5. Select Save/Exit. Screenshot of the Rate Redirection settings in RMS showing fields to select the Reservation Account Type for Rate, Additionals, Packages and Rate Type Tax before saving the Channel Charge Redirection rule.
     

Sundry Redirection

  1. Select a Sundry Charge.
  2. Choose a Reservation Account Type.
  3. Select Save/Exit.Screenshot of the Sundry Redirection settings in RMS showing a Sundry Charge selection and a Reservation Account Type field that determines where that sundry’s charges will be redirected for channel reservations.
     

Sundry Grouping Redirection

  1. Select a Sundry Grouping.
  2. Choose a Reservation Account Type.
  3. Select Save/Exit.Screenshot of the Sundry Grouping Redirection settings in RMS showing a Sundry Grouping selection and a Reservation Account Type used to redirect all sundries in that grouping for channel reservations.
     

Tax Redirection

  1. Select a Rate Type Tax.
  2. Choose a Reservation Account Type.
  3. Select Save/Exit.Screenshot of the Tax Redirection settings in RMS showing a Rate Type Tax selection and a Reservation Account Type used to redirect tax charges for channel reservations.
⚠ Important: The Channel Charge Redirection will apply to the Reservation Account when the Channel is the Travel Agent and the Rate Type is selected on the Reservation.

 

 

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