Sign in to the Owner Portal with your email address and password, reset a forgotten password and sign out when you are finished.

Overview

This article is intended for Property Owners.

The Owner Portal is where you view the Dashboard, Reservations and Invoices for the areas you own at a property. The owner portal works in a web browser on desktop, tablet and mobile. There is no app to download.

Your sign-in details will be provided by your property manager. Use this guide the first time you sign in, when you cannot remember your password, or when you want to sign out.

Prerequisites

• The portal link for your property. Your property manager sends you this link, so ask them if you do not have it. Each property has its own link.
• The email address recorded on your owner profile in RMS. This is your sign-in name.
• The password your property manager saved as the Online Password on your owner profile.

Please Note! If you used the previous Owner Portal, sign in with the same email address and password. You do not need to register again.

Sign in to the Owner Portal

Open the portal link from your property manager in a web browser.

1. Enter your Email address.
2. Enter your Password.
3. Select Login (the Login button stays inactive until both fields contain a value).
   

From the Dashboard you can select View availability or Add reservation, or use the left navigation to open Reservations and Invoices.

Reset a Forgotten Password

Reset your password from the login page whenever you cannot remember it.

1. Select Forgot password? on the login page.
   
    
2. Enter your email address in the Email field. 

3. Select Send Link.
   

   Open the email sent to the address on your owner profile and select the reset link to reset your password.

Tip! Your property manager can also set or reset your password from your owner profile in RMS.

Sign out of the Owner Portal

Select Sign out at the bottom of the left navigation when you have finished in the portal.

Troubleshooting

• Your email or password is not accepted
  Ensure you are using the email address in use with your property manager. If the password is the problem, select Forgot password? on the login page to send yourself a reset link.
  You can also contact your property manager, who can reset your password in RMS.

   

• You share ownership with a co-owner
  Co-owners each sign in with their own email address and password. Enter your own details rather than your co-owner's.

   

• You own areas at more than one property
  The portal shows one property per sign-in.
  Each property has its own portal link, so open the link for the property you want to view.

   

• You do not have a portal link
  Contact your property manager. They provide the portal link for your property.

Related Articles

• Owner Portal - Add and Reset Password
• Portals Available with RMS
• Owner profiles

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