Information on the User Limit message in RMS, and how to resolve and prevent it.

Overview

User Licences determine how many users can be logged in to RMS at the same time. When your user limit is reached, additional users will be unable to log in until a licence becomes available. 

If a user is unable to access RMS due to the limit being reached, refer to Locked Out of RMS - User Limit Reached for resolution steps.

Warning Message

"You have exceeded your RMS user limit.
Concurrent user limits come into effect soon. Ask your system administrator 
to increase your RMS user limit today to maintain access"

What should I do? 

Contact your System Administrator, who can increase the number of available User Licences to prevent this from happening again, or they can end any Active Sessions that are no longer required.

Who is my System Administrator? 

The 'Primary System Administrator' and 'System Administrators' are the RMS Users who are responsible for the system configuration of the database and are the main contact for system notifications.

If you don't know who your System Administrator is, you can follow the steps here in the Help Centre Article: Who is my Primary System Administrator? 

Increase the number of User Licenses

To increase your User Licences, have your System Administrator go to RMS Billing in the side menu of RMS, and change the number of User Licences on the 'Subscription Details' tab. 
For detailed instructions, see: RMS Billing & User Licences.

End Active Sessions

To free up a licence now, in the side menu of RMS, go to Setup > Users > Active Sessions and end any sessions that are no longer in use. 
For detailed instructions, see: How to view Active Sessions for Current Users.

Continue to Login now

Selecting this will allow you to log in to RMS, but you will continue to see this message whenever you exceed your concurrent user limit. Once user limits are enforced, you may be unable to log in to RMS if all available user licences are already in use by other active users.

Related Articles

This is 1 article in a series of 5

• User licences in RMS
• RMS Billing & User Licences
• User Limit Reached - Warning Message
• Locked Out of RMS - User Limit Reached
• How to view Active Sessions for Current Users