Information on the User Limit message in RMS, and how to resolve and prevent it.

Overview

User Licences specify how many active (logged in) Users can be signed into RMS simultaneously.

When the User Limit has been reached, additional users cannot log in to RMS until a licence becomes available. Users who are locked out can follow the steps in Locked Out of RMS - User Limit Reached.

System Administrators can log into RMS and end any Active Sessions that are no longer required, or increase the number of available User Licences to allow the User to continue to log in.

Users can reduce how often they receive this message at login by making sure to select 'Log out' when they finish working in RMS, rather than just closing the browser tab.

Lockout Message

When the User licence limit is reached, the following message appears on login, and the user cannot log in until a licence becomes available.

"Your property has reached its user limit.
The maximum number of concurrent users for your account has been reached.
Contact your system administrator to increase your user limit."

Related Articles

This is 1 article in a series of 5

• User licences in RMS
• RMS Billing & User Licences
• User Limit Reached
• Locked Out of RMS - User Limit Reached
• How to view Active Sessions for Current Users