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Opago

Opago is a housekeeping and operations management platform that integrates with RMS to synchronise reservation and area data, allowing housekeeping and maintenance tasks to be managed directly within Opago.

 

Overview

Opago is a housekeeping and operations management platform designed for properties that want to centralise cleaning and operations workflows outside of RMS.

The integration enables Opago to receive up-to-date reservation and area data from RMS, which Opago uses to automatically generate and assign housekeeping and maintenance tasks.

When reservation data is received - whether via webhook or daily sync - Opago automatically generates and assigns tasks based on reservation details such as arrivals, departures, and cancellations.

This keeps cleaning schedules and operational workflows within Opago aligned with the live reservation state in RMS.

The Opago integration is available for properties in the EMEA region.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Before you begin

  • An active or planned Opago subscription.
  • Access in RMS to activate modules from the Module Market.
  • The ability to Submit a Support Ticket to RMS Customer Support.
  • Categories and Areas configured in RMS so that Opago can correctly map properties and tasks.

 

Data exchange

Data type Direction Frequency Notes
Reservations RMS → Opago Daily sync + real-time webhooks Daily sync picks up all statuses modified since the last sync. Webhooks deliver creation, modification, and cancellation events in real time.
Reservation status updates RMS → Opago Real-time (webhooks) Includes check-in, check-out, modification, and cancellation.
Area data RMS → Opago Initial sync + updates Areas are synced on initial setup and when changes occur in RMS.
Area clean status Not synced to RMS N/A Managed within Opago only. Must be updated manually in RMS.

 

Functionality

The Opago integration supports the following:

  • Reservation sync - daily, picking up all statuses modified since the last sync.
  • Reservation creation, modification, and cancellation via webhooks.
  • Area sync on initial setup and when changes occur.
  • Reservation status updates including check-in, check-out, modification, and cancellation.
  • Single-property and multi-property (enterprise) connections.
⚠ Important: Area clean status is not pushed back to RMS and must be updated manually. Maintenance reservations are managed within Opago only and are not created or updated in RMS.

 

How to connect

  1. Activate the Opago module in RMS.
    Go to the Module Market and activate the VirtuInspect integration module.
     
  2. Request API credentials.
    Submit a Support Ticket to RMS Customer Support to request your API credentials.
     
  3. Complete Opago setup.
    Provide the API credentials to the Opago team to complete configuration and testing.

 

Contact Opago

For questions or support related to this integration, contact the Opago team directly.

 

 

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