This guide explains how to set up and use an AdriaScan ID scanner in RMS to scan guest identity documents.

Overview

The AdriaScan ID Reader integration allows properties to scan guest identification documents - such as passports, driver licences, identity cards, and visas - directly into RMS using a physical AdriaScan hardware device.

Once a document is scanned, guest details such as name, document number, nationality, and date of birth are automatically populated into the relevant Guest Profile fields in RMS, reducing manual data entry and improving front desk accuracy.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

What is the AdriaScan ID Reader?

AdriaScan ID Reader is a passport and identity document scanning solution developed by AdriaScan, a company based in Croatia. The hardware device reads identity documents optically and transmits the captured data to RMS over HTTPS, through the Device URL set up in RMS (usually on port 8118). This allows guest information to be scanned and recorded directly against a guest profile or reservation, replacing manual entry.

The integration supports the following workflow:

1. RMS sends a scan request over HTTPS to the Device URL of the AdriaScan software.
2. The AdriaScan device receives the request and begins scanning the document.
3. Once scanning is complete, the device sends the captured data back to RMS in its response.
4. RMS parses the response and populates the relevant guest detail fields automatically.

Supported Document Types

RMS currently supports the following document types with the AdriaScan ID Reader integration:

Enabling the Module in RMS

In the side menu of RMS, go to Module Market.

1. Select Available.
2. Search for Adria Scan (two words).

3. Select the Activate toggle.

   

   
    

4. Read the Terms and Conditions.

5. Select Activate ID Reader.

   

Configuring Field Maintenance

After activating the ID Reader module, you must make specific fields visible in the RMS Guest Profile configuration. If you have not enabled these fields, the scanner will connect but document data will not record correctly against the guest profile.

The required fields vary depending on the document type you intend to scan. Refer to the table below for the fields that must be active for each document type.

How to Enable Fields in RMS

In the side menu of RMS, go to Setup > Users > Field Maintenance.
See the Field Maintenance article for more information.

Add the Scanner in RMS

In the side menu of RMS, go to Setup > Lookup Tables > Passport Scanners.

1. Select Add.

   

   
    

2. Select the Property.
3. Enter the Description.
4. Enter the Device URL (provided by AdriaScan, including the port number, for example https://localhost:8118/IDReader).

5. Select Save/Exit.

   

Use Guide

You can scan guest documents directly from RMS once you have activated the module, configured Field Maintenance, and AdriaScan has set up and connected the device.

Open the Guest Profile.

1. Click on the 3 dots ( ⁝ ).

2. Select Scan ID.

   

   
    

3. Select the Scanner. RMS preselects the first scanner set up for the property.
4. Select the Document Type.

5. Select the Scan icon in the top-right corner of the Scan ID screen.

   

    

   Once the scan is complete, the guest's details will be automatically populated in the relevant fields.
   Review the populated fields for accuracy and save the guest profile.

Scanning from a reservation

You can also scan from a reservation. In the Guest panel, select the three dots (Guest Options), then select Scan Document.

Scan Document on a reservation scans the guest shown in the Guest panel (the primary guest). To scan an accompanying guest, open that guest's own profile and use Scan ID there.

Photo ID Tab

When you scan a document, RMS saves the captured image of the identity document to the Photo tab within the Guest Profile. This allows the property to retain a digital copy of the scanned document.

AdriaScan Hardware and Software

AdriaScan manages the hardware and software setup, which must be completed prior to going live.

• An AdriaScan hardware device (purchased through AdriaScan).
• AdriaScan software installed and the licence activated on the local device or server.
• The AdriaScan software running and reachable over HTTPS at the Device URL that AdriaScan provides (usually port 8118).
• SSL certificate installed on the local PC if required (AdriaScan will advise).

Contacting AdriaScan for Support

Contact the AdriaScan support team to arrange installation, licence activation, connection verification and support.
Once the hardware and software setup is complete, AdriaScan will verify the interface connection from their side as part of their standard procedure.

Troubleshooting

If RMS cannot reach the scanner or a scan fails, check the following in order.

• Confirm the AdriaScan software is running on the device.
• Confirm the Device URL in Setup > Lookup Tables > Passport Scanners matches the address and port AdriaScan configured.
• If the browser reports a certificate warning for the scanner address, ask AdriaScan to renew the certificate on the local device.

Related Articles

• Field Maintenance
• Add a photo to a guest profile
• Modules & Interfaces