Information on how to activate and set up the Cygnet module in RMS.

Overview

RMS now offers an E‑Invoice integration with Cygnet, available as a module in the Module Market.

The E‑Invoice – Cygnet module allows your property to connect RMS with Cygnet’s e‑invoicing platform.

Once configured, key billing details from RMS can be securely passed to Cygnet so you can:

• Meet local e‑invoicing / tax compliance requirements

• Reduce manual data entry and errors

• Improve visibility over billing and tax information

• Streamline end‑to‑end invoicing workflows

The module is configured per property so each property can use its own Cygnet credentials and settings.

Prerequisites

Before enabling the module in RMS, ensure you have:

1. An active Cygnet account with:

   • Username and Password

   • Client ID and Client Secret

   • Any required location/organisation details configured in Cygnet

      

2. RMS requirements

   • Access to the Module Market

   • User permissions to enable and configure modules

   • The property you wish to configure already set up in RMS

If you’re unsure about your Cygnet account details, contact your Cygnet representative or your internal IT/finance team.

Enabling the Module in RMS

In the side menu of RMS, go to Module Market.

1. Select Available.

2. Select Module Type 'Financial'.

3. Select the toggle for E‑Invoice – Cygnet.
   
    

4. Read the Terms and Conditions.

5. Select Activate E-Invoice.
   
    

6. Select Activated.

7. Select the Configuration icon for Cygnet.
   
    

8. Select the Configuration icon.
   Prior to configuring, if needing to activate specific Properties, select Activate\Properties (Optional).
   
    

9. Enter the Username.

10. Enter the Password.

11. Enter the Location Name.

12. Enter the Client ID.

13. Enter the Client Secret.

14. Select Save/Exit.
    All of the credentials required for this step will be provided by Cygnet.
    Repeat Steps 8-14 for all Properties using Cygnet.
    

Testing your configuration

After configuration is complete:

1. Create or select a test invoice in RMS following your normal billing process.

2. Trigger the action that sends / synchronises invoice data to Cygnet (this may be automatic or via a specific action, depending on your setup).

3. In Cygnet, confirm that:

   • The invoice is received

   • Invoice details (amounts, dates, organisation details) appear as expected

   • No authentication or configuration errors are displayed

If the invoice does not appear in Cygnet:

• Double‑check the Username, Password, Client ID, and Client Secret

• Confirm the Location Name / Organisation Name exactly matches what Cygnet expects

• Verify the module is enabled for the correct property

Troubleshooting

Authentication errors (invalid credentials)

• Re‑enter your Username, Password, Client ID, and Client Secret.

• Check for extra spaces or character case differences.

• Confirm the credentials are active in Cygnet.

Invoices not appearing in Cygnet

• Confirm the property is using the correct module configuration.

• Ensure the invoice meets any Cygnet‑specific rules (e.g. tax region, invoice type).

• Check if any local legislation or cut‑off dates affect e‑invoicing submission.

Support

If you need help with:

• RMS configuration:
  Log a Ticket with RMS Support
  

• Cygnet account, credentials, or tax rules:
  Contact your Cygnet representative or your organisation’s tax/finance team.