How to Activate or Reset Two Factor Authentication for an individual user.
Overview
Users can enable 2FA individually through their own RMS profile, or System Administrators can enforce it globally across all users in the database to ensure maximum system-wide protection.
When 2FA is activated, Users must link their RMS profile to a preferred authenticator app. Upon login, in addition to entering their username and password, they will be required to enter a one-time passcode (OTP) generated by the app.
This added layer significantly reduces the risk of unauthorised access, even if login credentials are compromised, by ensuring that only verified users can access the system.
⚠ Important: For maximum security, once 2FA is enabled, it cannot be disabled. This ensures continuous protection against unauthorised access.
✎ Please Note: Some Users may not see or have access to the functions mentioned in this article.
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Guide
- Enter the Client ID, Username, and Password, and log in to RMS.
- Navigate to the
User icon.
- Choose User Details.
- Select the Two Factor Device icon.
- Enter your RMS Password.
- Select Verify.
- Open the Authenticator Application on your mobile device and follow the on-screen prompts.
- Enter the Verification Code.
- Select Continue.
★ Tip: If you're unable to access your registered authenticator device after the initial setup, a one-time passcode can be sent to the email address or mobile number listed on your User Profile as a backup verification method.
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