Guidance for users who are unable to access their authentication device when logging into RMS.

Overview

Two-factor authentication is an additional layer of security protecting from unauthorized system access.

Two-factor authentication requires all Users to provide a second method of identity verification when they log into RMS using their username and password. 

This additional layer of security on login makes it difficult for any unauthorized individual to access RMS even if they obtain a user's login credentials.

Users who no longer have their Authenticator Device can be provided a single-use verification code by email or SMS to log into RMS.

Once logged in, Users can follow the guide to Replace Authentication Device if required.

Tip! Users can receive a one-time passcode by SMS if the property has the 2-Way SMS module activated.

Guide

Go to the RMS Login page.

1. Enter the RMS Client ID, Username and Password.
2. Select Login.
3. Select 'I've lost my Authenticator device'.
4. Select a Delivery Method.
5. Select 'Send one-time passcode'.
6. Enter the Received Verification Code.
7. Select 'Login'.

Please Note! Users will have the option of SMS or Email if a valid mobile number and email address have been setup on their User profile.
System Administrators will have an additional SMS option for the 'Recovery Mobile' entered on the Security Setup.

8. Go to the RMS Login page.
   
    
9. Enter the RMS Client ID, Username & Password.
   
    
10. Select 'Login'.
    
     
11. Select 'I've lost my Authenticator device'.
    
     
12. Select a Delivery Method.
    
     
13. Select 'Send one-time passcode'.
    
     
14. Enter the Received Verification Code. 
    
     
15. Select 'Login'.