Overview

The Acknowledgement Questions for the Guest Declaration in the Guest Portal can be customised to suit local authority requirements for any health and safety information to be obtained from guests as part of their stay.

A default set of 7 questions will be preset in RMS for the Guest Declaration.
These questions can be edited to suit the Property requirements and preferences.

When Acknowledgement Questions are enabled, you can configure specific responses to trigger an alert for Users in the Message Centre. This feature helps ensure that important guest acknowledgements - such as safety disclosures are promptly flagged for User attention.

Please Note! Remove all questions to exclude a Guest Declaration from the Property's Pre Check-in process in the Guest Portal.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Enable Questions and Declaration

In the side menu of RMS, go to Setup > Portal Access > Guest Portal.

1. Navigate to the 'Check-in' tab.
2. Select the 'Additional Information' tab.
3. Select the Toggle to enable Questions.
4. Enter the required Declaration Questions.
5. Select if a Message Centre alert is required.
6. Select 'Save'.
   

Disable Questions and Declaration

In the side menu of RMS, go to Setup > Portal Access > Guest Portal.

1. Navigate to the 'Check-in' tab.
2. Select the 'Additional Information' tab.
3. Select the Toggle to disable Questions.
4. Remove all Declaration Questions.
5. Select 'Save'.