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Multiple Booking Dates for the Same Guest

Overview

For guests with multiple stays, create all reservations as a Master Reservation.

This allows a single account to manage balances across all reservations and simplifies changes.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Guide

Open the Reservation in RMS.

  1. Select 'Add Area'.
    Reservation screen in RMS showing booking details with the ‘Add Area’ button highlighted, used to add another stay for the same guest onto the reservation.
     
  2. Select the guest's next Reservation Stay Dates.
  3. Select the required Rate Type or Category.
  4. Select Get Quote.
    Add Area / Quote screen in RMS where the next stay dates, Rate Type and Category are selected, with the ‘Get Quote’ button highlighted to retrieve pricing for the additional stay.
     
  5. Select the Rate Type.
  6. Select the Category.
    Display can vary depending on previous selections made.
  7. Select 'Add to Reservation'.
    Repeat as necessary for subsequent stays.
    Quote results screen in RMS listing available Rate Types and Categories for the selected dates, with a chosen option highlighted and an ‘Add to Reservation’ button used to add the new stay to the guest’s reservation.
     
  8. Proceed.
    Reservation workflow screen in RMS showing multiple stays added, with a ‘Proceed’ button highlighted to continue to the Group Master setup.
     
  9. Navigate to the Group Master.
    Set 'Rate on Group' to 'Yes' (Optional).
  10. Select 'Save/Exit'.
    Group Master screen in RMS displaying the group settings for the guest’s multiple stays, with the ‘Rate on Group’ option set to ‘Yes’ and the Save/Exit button available to save the Master Reservation configuration.

This Guest's reservations can now be managed individually or under a Master account, with one Tax Invoice for all reservations on the Master account.


 

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