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Undo an Accidental Check-Out

Change a Departed Reservation to Unconfirmed status in RMS.

 

Overview

The 'Unconfirm' option on a Departed Reservation enables changing the Reservation Status back to Unconfirmed and then onto Arrived.

This option will be available on a reservation with a 'Departed' status, and can be used to cycle through reservation statuses if a mistaken action has been taken.

The above process can be used if the available timeframe of the Revert Reservation function has passed.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

Open the Reservation in RMS.

  1. Select 'Change Status'.
  2. Select 'Unconfirm'.
    Annotated screenshot of a departed reservation in RMS showing the Guest, Reservation, and Account panels with the status control highlighted
     
  3. Select 'Yes' to confirm.
    Annotated screenshot of the RMS confirmation dialog confirming a change of the reservation status to Unconfirmed, with the Yes button highlighted

The User can now update the reservation status as needed - for instance, changing it to "Arrived."


 

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