This article will guide you through the process of transferring a credit amount from a Guest Account to a Reservation Account.

Overview

Each Guest Profile includes a unique Guest Account. The To Guest Account feature allows you to move a payment or charge from the reservation account to the guest’s individual account.

This is commonly used for Deposit payments that are non-refundable but can be applied to a future stay. It can also be used to hold unpaid charges that you intend to recover at a later date.

Guide

Open the Reservation in RMS.

1. Click on Guest Account.
   
    
2. Select the 'Account' button.
   
    
3. Select 'Transfer'.
4. Select 'Balance Transfer'.
   
    
5. Select the required Destination Account.
6. Enter the Amount to Transfer.
7. Select the Account to Transfer To.
8. Select 'Transfer'.
   
    
9. Select Yes to 'Confirm'.
   

More Information

The Guest Account will display a Credit Refund, referencing the Destination Account Number.

The Reservation Account will display a Credit Transfer Receipt, referencing the origin Account Number.