How to Send Correspondence to Multiple Guests on a Reservation at the Same Time in RMS.
 

Overview

The Correspondence 'Send Out' option on a reservation can be used to send, print or record a merged Form Letter.

The merged Form Letter can be sent to the Guest Portal or emailed to the selected Guest and up to three ad hoc email addresses.

A Form Letter sent from the reservation can be selected as an Emergency Form Letter.

An Emergency Form Letter will be sent to the email address on the Guest Profile regardless of the Communication Preferences on the Guest Profile.

A record of the correspondence sent will be retained on the reservation.

Secondary Guests are additional Guest Profiles added to a reservation.

Additional Guest information can be viewed on the 'Guest' tab of the reservation and enables sending correspondence to one or more occupants of the Area at the same time.

Guide

Open the Reservation in RMS.

1. Navigate to the 'Correspondence' tab.
2. Select the 'Send Out' button.
   
    
3. Choose a Form Letter.
4. Select 'Open'.
   
    
5. Select 'Email'.
   
    
6. Select the associated Guests.
   Enter any required Alternate Emails (Optional).
7. Select 'Email/Exit'.