How to check out a reservation in RMS.

Overview

The Reservation Screen provides central management of individual bookings and their guests in RMS.

The 'Use Check-in/Check-out' feature enables accurate recording of the movements of guests in and out of the property for their stays.

Checking-out a reservation in 'Arrived' status will update the Reservation Status to 'Departed' and update the Departure Time with the time the reservation was checked-out.

The reservation status will be updated in the Staff Portal for any allocated Housekeeping Tasks, indicating to the Housekeeper that the Area is now vacant.

After departure, the reservation status will change to 'Departed', and the Area status will automatically update to 'Vacant Dirty'.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Guide

Open the Reservation in RMS.

1. Select the 'Check-out' icon.

   

   
    

2. Select 'Yes' to confirm.

   

Tip! Depending on the configuration, warning messages may appear when attempting to depart a reservation that still has an active account.

Checking out with an outstanding balance

Whether a reservation can be departed while money is still owing is set by When Departing a Reservation on the Accounting Options Reservation Rules tab. The three options are to warn the User, block the departure, or ignore the account state entirely.

See Check out a reservation with an outstanding balance for the full process, including keeping a bond on the account after departure.