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Reservation Check-in

How to check in a reservation in RMS.

 

Overview

The Reservation Screen provides central management of individual bookings and their guests in RMS.

The 'Use Check-in/Check-out' feature enables accurate recording of the movements of guests in and out of the property for their stays.

Checking in a reservation will update the reservation status to 'Arrived' and update the Arrive Time with the time the reservation was checked in.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

Guide

Open the Reservation in RMS.

  1. Select the Check-in icon. 'Check-in' icon.
    Reservation screen in RMS showing booking details with the Check-in icon highlighted, indicating where to click to check the guest into their reservation.
  2. Select 'Yes' to confirm.
    Confirmation pop-up in RMS asking if you want to check in the reservation, with ‘Yes’ and ‘No’ buttons and the ‘Yes’ option highlighted to proceed with setting the reservation status to Arrived and recording the Arrive Time.
★ Tip: Depending on the configuration, warning messages may appear when attempting to arrive a reservation if the reservation date does not match the current date for example.

 

 

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