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Void a charge on an account

How to Void Charges from accounts in RMS.

 

Overview

Transactions may need to be voided from an account if amounts are incorrect or reservation details change.

Users with the appropriate Security Profile permissions can perform the voids, and can select a Reason if configured in the database.

The Void Reasons Report can be used to identify patterns and track the common causes for voids.

Voids can also be reported on by using the Audit Trail Report.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

Open the Account in RMS.

  1. Select the required Charge.
  2. Select 'Corrections'.
  3. Select 'Void Charge'.
    RMS account transactions screen showing a specific charge highlighted, with the Corrections menu open and the Void Charge option selected to begin voiding the transaction.
     
  4. Select a Void Reason.
  5. Select 'Void Transaction'.
    RMS Void Transaction confirmation window displaying a Void Reason drop‑down with a reason selected for cancelling the charge, and the Void Transaction button highlighted to confirm the void on the account.

 

 

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