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Void a charge transfer

How to Void a Charge Transfer in RMS

 

Overview

A Charge Transfer in RMS is an account action that allows selected charges to be moved from one account to another (e.g., from a Guest Account to a Company or Reservation Account).

Occasionally, it may be necessary to Void a Charge Transfer to correct an error or adjust billing responsibility. 

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.
⚠ Important: Voiding a transfer does not restore the original account balance. If you need to return the charge to the original account, you should use a Charge Transfer instead of a Void.

 

Guide

Open the Account in RMS.

  1. Highlight the Transferred Charge.
  2. Navigate to the Corrections menu.

  3. Select Void Charge.
    Annotated screenshot of the Reservation Account screen in RMS showing a transferred charge selected with the Corrections menu expanded and the Void Charge option highlighted

     

  4. Choose the Void Reason.
  5. Click Void Transaction. 
     Annotated screenshot of the Void Transaction dialog in RMS showing the reason list
     
✎ Please Note: After the void is processed, the charge will no longer appear on the account.

Screenshot of the Reservation Account screen in RMS showing the updated charges and balance after the transferred charge has been voided
 

 

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