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Reversing Voided Charges

How to correct an account balance when charges have been voided

 

Overview

Charges may have been voided in error and should be reapplied to ensure the account balance is accurate and reflects the correct financial activity.

Recommended Actions

  • Review the account history to identify any mistakenly voided charges
  • Re-enter the appropriate charges using the original details
  • Confirm the updated balance aligns with expected totals
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

★ Tip: Use the Show\Hide Voided option to display the account as needed.

If voided charges are displayed on the account screen, they will also display on any Statements generated from the Account.

 

Re-apply voided Sundry Charges

Open the Account in RMS.

  1. Select 'Corrections'.
  2. Select 'Show/Hide Voided'.
  3. Note the required Charges to be re-applied.
    Annotated screenshot of the Reservation Account screen in RMS showing the Corrections menu expanded with the Show/Hide Voided option highlighted, displaying voided charge transactions
     
  4. Select 'Sundry Charge'.
    Annotated screenshot of the Reservation Account screen in RMS showing voided charges and their corresponding double-posting entries, with the Sundry Charge button highlighted
     
  5. Select the Sundry Charge.
  6. Enter the required Unit Price
  7. Select 'Apply/Next'.
    Repeat for all Sundry Charges that need to be re-applied.
    Annotated screenshot of the Sundry Charge Details screen in RMS showing the Description and Unit Price fields highlighted for adding a replacement charge
      

Re-apply voided Rates

Open the Account in RMS.

  1. Select 'Corrections'.
  2. Select 'Show/Hide Voided'.
  3. Note the required Charges to be re-applied.
    Annotated screenshot of the Reservation Account screen in RMS showing the Corrections menu expanded with Show/Hide Voided highlighted, displaying accommodation rate charges alongside their voided counterparts
     
  4. Select 'Charges'.

  5. Select 'Create Rate'.
    Annotated screenshot of the Reservation Account screen in RMS showing the Charges menu expanded with Create Rate, Periodic Charge, and Repeat Charge options
     

     

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