Overview

From time to time, guests may need to change their plans and cancel a reservation. This guide will walk you through the process of cancelling a reservation in RMS, including how to apply a cancellation fee and issue a refund where applicable.

Applying a Cancellation Fee & Refund

1. Go to the Reservations > Reservation Search.
2. Enter the Reservation Number and click Search.
3. Select the Reservation or Account Number.

1. Open the Account for the reservation.

1. Click Sundry Charge.
   
    
2. Select the Cancellation Fee.
3. Enter the appropriate Unit Price.
4. Click Apply/Exit to post the charge.
   
    
5. Navigate to the Corrections Menu.
6. Select Refund.
   
    
7. Choose the appropriate Refund Method.
8. Confirm the Refund Amount.
9. Select Process.
   
    

Cancelling a Reservation

1. Navigate to the Change Status icon.
2. Select Cancel.
   
    
3. Click Yes to confirm the cancellation.
   
    
4. Choose a Reason for the cancellation from the list.
5. Click the Apply icon to complete the process.