This article describes the TravelClick HTNG channel connection in RMS, including the data exchanged between TravelClick HTNG and RMS.

Overview

TravelClick HTNG is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, TravelClick HTNG and RMS exchange availability, rate, restriction, and reservation data automatically.

This article outlines which data is sent and received between TravelClick HTNG and RMS, and provides a reference for the supported and unsupported functions of the integration.

Key Points

• TravelClick HTNG supports single reservations, group reservations, cancellations.
• Email confirmations for bookings made through TravelClick HTNG are sent by TravelClick, not by RMS.

Preparing to Connect

• Before completing the Channel Connection setup, contact TravelClick to advise them of your property's intention to connect.
• You will need the TravelClick Correlation Table, which contains all mapped Room and Rate Codes, to complete the Channel Connection in RMS.
• All Category & Rate combinations set up in iHotelier® must also be mapped in RMS.
• iHotelier® Linked Rates need to be mapped in RMS with 'No Update' selected, since their prices and availability are managed from the master rate in iHotelier®. 
  Mapping these linked rates in RMS ensures that reservations made with an iHotelier® linked rate are populated with the correct Rate Type when delivered to RMS.
• Selecting 'Use Source Travel Agent' will match the origin Travel Agent with a Travel Agent record in RMS.
  • The TravelClick HTNG connection includes an optional feature to match Travel Agents by IATA Number when populating the Source Travel Agent on reservations delivered from TravelClick. To enable this feature, Log a Support Ticket to activate TravelClick IATA Search for your property.
  • The TravelClick IATA Search will look for a matching Travel Agent by IATA Number in RMS. If no match is found, the Travel Agent on the reservation will display as 'TravelClick HTNG.'
• If the Company or Travel Agent provided in the reservation from TravelClick cannot be matched with an existing Company or Travel Agent in RMS, a new record will be created when 'Allow Travel Agent Creation' is selected.
• Hide from Guest Portal will prevent the guest from managing this reservation when logged into the Guest Portal, including Pre Check-in & Guest Declaration, and Digital Check-in.
• Selecting 'Hide from Guest Portal' will prevent guests from managing these reservations in the Guest Portal, including Pre Check-in, Guest Declaration, and Digital Check-in.

TravelClick Services 

If you are using TravelClick HTNG Services, these will be imported as “Requirements” in RMS.
For the mapping to work correctly:

• Ensure that the TravelClick Service Name and the Selection Description match exactly with the corresponding “Requirement” in RMS.
• Add both the Service Name and Selection Description to the Requirement Name field in RMS, separated only by a colon.

Connecting TravelClick HTNG to RMS

To connect TravelClick HTNG as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.

Syncing Existing Reservations to TravelClick HTNG

When a property initially connects to TravelClick HTNG, the CRS recognises only the reservations made after the connection has been set up.

To send existing current and future reservations to TravelClick HTNG, use the Integration Reservation Sync utility after the channel connection is complete.

Guide

In the side menu of RMS, go to Utilities > Integration Reservation Sync.

1. Select the Property.
2. Select TravelClick as the Integration.
3. Select the Search On option.
4. Select the Send Res As option.
5. Select Search.
   
    
6. Select the Reservations to sync.
7. Select Sync Reservations.
   
    
8.  Click Ok to Confirm.
   

Availability, Rate & Reservation Data Exchange

The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between TravelClick HTNG and RMS.

Related Articles

• Channel Agent Commission Setup on a Channel Management Connection
• OTA Commission with a NET Multiplier
• Travel Agent Commission