What is happening?

Trip.com is retiring its existing channel connection, currently labelled Ctrip in RMS, as this uses an older version of their API. You'll need to switch to the new Trip.com channel before 30 July 2026.

Your existing bookings are not affected, and the switch itself only takes a few minutes with no downtime.

Why is RMS making this change?

RMS and Trip.com are working together to move all properties onto Trip.com's new channel platform. Ctrip is an older connection, and Trip.com's new platform is where ongoing development and new features will be supported going forward. Making the switch now ensures your property stays connected and up to date.

What stays the same?

• Existing confirmed bookings: Not affected

• Your pricing: ARI is synced upon connection of the new channel

• Booking and cancellation handling in RMS: Continues as normal

• Your Trip.com extranet: No changes needed on the Trip.com side

What do I need to do?

Properties have been grouped into three batches based on their setup. Check the email you received from RMS to confirm which batch applies to your property.

*To be confirmed by Trip.com

How to switch: step by step

Follow these steps in order. The process typically takes 5–15 minutes, depending on the number of room types and rate plans at your property.

Step 1: Connect the new Trip.com channel

In the side menu of RMS, go to Setup > Online Bookings > Channel Management,  

1. Change the Channel Connection Status to All

2. Search for Trip.com 

3. Select Trip.com (so it is highlighted in Blue) 

4. Select Connect
   
    

5. Enter your Hotel Code and select your Pricing model. Please select Per-Day-Pricing 

6. Select your Availability and Map by Property or Area. 

7. These options are Optional

8. Hit Connect To Retrieve Room Types and then click the "Refresh" button to populate your rooms and rates from Trip.com to be mapped. 
   

Step 2: Map your room types and rate plans

Map your existing room types and rate plans to the Trip.com rooms and rates in your extranet.

1. Select the RMS Category/Room Type 

2. and Rate/Tariff Type for each combination.
   

   ✎ Please Note: Selecting ‘No Update’ will stop rates and availability from being sent to Trip.com for the selected Room Type and Rate combination.

Step 3: Save the channel

Once your mapping is complete, save the channel. 

RMS will automatically send your availability and rates to Trip.com, which triggers the switchover on Trip.com's side.

Step 4: Disconnect Ctrip

Once you've confirmed that Trip.com is active, your rates and rooms are available, and you’re receiving bookings, disconnect Ctrip in the Channel Manager. Any bookings made via Ctrip remain accessible in RMS and can still be cancelled as normal.

Help Centre Article: Disconnect an Online Travel Agent (OTA) Channel

FAQs

• Will I still get bookings during the migration period? 

Yes. Bookings will still be received on the Ctrip channel until you have completed the migration to Trip.com, where they will then be received on that channel.

• Do I need to do anything on the Trip.com extranet? 

No. Trip.com will automatically update your setup once they receive availability and rates from RMS via the new Trip.com channel. No login to the Trip.com extranet is required.

• What happens if I miss my deadline? 

Trip.com intends to retire the old Ctrip connection. Properties still on Ctrip after the deadline may lose their live channel connection. RMS will send reminder communications as the deadline approaches. If you need an extension, contact RMS Support.

• I'm in Batch B — how do I know when I can start? 

Trip.com will work with their market managers to resolve any room type and rate plan issues. RMS will email you separately once Trip.com confirms you're cleared to begin.

• Can I switch back to Ctrip if something goes wrong? 

No — once Trip.com goes live, the switchover cannot be reversed. This is why we recommend checking your mapping carefully before saving. If you run into any issues after switching, contact RMS Support straight away, and we'll work with Trip.com to resolve them.

• Who do I contact if I need help? 

For help with the RMS-side steps (connecting the channel, mapping, and saving), submit a support ticket, and our team will assist you. For questions about your Trip.com extranet or booking data, contact Trip.com Support.