This article describes the Agoda channel connection in RMS, including the data exchanged between Agoda and RMS.

Overview

Agoda is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, Agoda and RMS exchange availability, rate, restriction, and reservation data automatically.

This article outlines which data is sent and received between Agoda and RMS, and provides a reference for the supported and unsupported functions of the integration.

Key Points

• Agoda supports single reservations, group reservations, and cancellations.
• Email confirmations for bookings made through Agoda are sent by Agoda, not by RMS.
• Live availability is limited to 365 Days*.

Preparing to Connect

The Agoda Connection can be setup to use the Pricing Model of Occupancy Based Pricing or Full Pattern Length of Stay, with both Agoda Collect and Property Collect payment methods supported.

Agoda Collect (ePass) allows properties to batch payments for bookings taken.

When using ePass, virtual credit cards will not be generated on Reservations in RMS, and credit card information will not be available to RMS via API.

Property Collect requires properties to collect payment from guests on their arrival and does not include credit card information being passed to RMS.

Connecting Agoda to RMS

To connect Agoda as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.

Availability, Rate & Reservation Data Exchange

The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between Agoda and RMS.

Related Articles

• Channel Agent Commission Setup on a Channel Management Connection
• Channel Connection
• OTA Commission with a NET Multiplier