Overview

The Deposit setup options will determine the upfront payment a guest must make to complete the online reservation process on the RMS Internet Booking Engine (IBE).

Available payment options vary based on whether the Property is integrated with a Payment Gateway.

For Properties using the RMS Vault, please note that deposits cannot be processed through this function. We recommend RMS Pay or an alternative Payment Gateway for handling deposits. 

The following deposit options apply to the RMS Internet Booking Engine (IBE) only and do not apply to OTAs connected through the RMS Channel Manager.

The Audit Trail tab keeps a record of any changes made in the Deposits tab.

What is Tokenisation?

In RMS, Tokenisation means the guest’s credit card details are securely converted into a token by the Payment Gateway:

• The actual card number is not stored in RMS.

• RMS stores only the token, which can be used to process future payments (for example, remaining balances, incidentals or no‑show fees) without re‑entering the card details.

• Tokenisation requires a compatible Payment Gateway or RMS Pay, depending on the deposit option selected.

Notes

• The ‘No Deposit’ option should only be used by Properties that do not require a Deposit or any Credit Card information to make a booking.

• The ‘Online Deposit’ option can be used to apply the same Deposit rules to all Rate Types on the RMS Internet Booking Engine (IBE).

• The ‘Rate Deposit – If $0.00 set = 100% Deposit and Tokenise by default’ option can be used to set variable Deposit amounts with full payment required on any Rate Type where no Deposit has been set up.

• The ‘Rate Deposit – If $0.00 set = NO Deposit Taken & Tokenise’ option can be used to set variable Deposit amounts with no payment required on any Rate Type where no Deposit has been set up.

• Properties that are connected to a Payment Gateway can choose the Online Deposit or either Rate Deposit option to determine the payment taken at the time of reservation.

• Properties that are not connected to a Payment Gateway can choose the Online Deposit or either Rate Deposit option to define deposit amounts. The ‘Allow deposit by Bank Transfer’ option is not available in the New RMS Internet Booking Engine (IBE). If you have questions about accepting Deposits via bank transfer, please contact the RMS Customer Care Team.

How to Configure Deposit Options for the RMS Booking Engine (IBE)

1. Go to Setup > Online Booking > Online Options in RMS.

2. (Optional) Select Property.

3. Navigate to the ‘Deposits’ tab.

4. Select a Deposit Option.
    

5. (Optional) No Deposit: Select the checkbox ‘No Deposit or Payment Required’.
   

   ⚠ Warning: If this option is selected, and you want to turn it off, you will need a Password from the RMS Support Team to deactivate it. You can find support information for your region HERE.

    

6. Allow Deposit by Bank Transfer:
   This option is not available in the New RMS Internet Booking Engine (IBE)
   If you see this option in your system or have questions about taking Deposits via bank transfer, please contact the RMS Customer Care Team for guidance.
   
    

7. Online Deposit:
   Enter the Deposit Rules for online reservations.
   
    

8. Rate Deposit – If $0.00 set = 100% Deposit and Tokenise by default:
   The Deposit rules will be based on the Rate Setup. The Deposit options on this screen will disappear. 
   
    

9. Rate Deposit – If $0.00 set = NO Deposit Taken & Tokenise:
   The Deposit rules will be based on the Rate Setup. The Deposit options on this screen will disappear.
   
    

10. Save/Exit.
    

The Deposit Rule selected will be used for all reservations made on the RMS Internet Booking Engine (IBE).