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Retrieve Credit Card details from the Vault

Overview

The RMS Vault can be used to securely store credit card information for guests through online reservations or manual entry.

The RMS Vault can only be used for the storage of credit cards and does not include payment processing.

The true CCV of a card is protected in a locked PDF emailed to the property email address.

The PDF corresponding to a particular Vault Token can be found by searching for the CCV Code displayed when viewing the Vault Token in the property's email inbox and using the Property Password to unlock the PDF.

The Password to access the PDF document is the Property's RMS Client ID.

âš  Important: Changes are coming to the RMS Vault. Click HERE for more information.

★ Tip: Vault Tokens created in RMS are encrypted and stored in a PCI compliant facility and automatically expire 14 days after the reservation's original departure date.

Vault Tokens are automatically removed from RMS 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Guide

  1. Select the 'Token' icon.
  2. Select the Vault Token.Annotated screenshot of the Reservation screen in RMS highlighting the credit card icon and the Vault option in the Guest panel
     
  1. Enter the RMS Vault password.
  2. Click 'Unlock'.
    Annotated screenshot of the Vault password window in RMS highlighting the Password field and the Unlock button

The Credit Card number and expiry will be visible on the screen.
 

  1. Copy the CCV code.
    Annotated screenshot of the Vault card details window in RMS highlighting the CCV Code
     
  • Paste & Search the Property email account for the corresponding email.
    Screenshot of an email search result showing the CVV details message sent by RMS Online
     
  • Click on the attachment and enter the password.
    Screenshot of the password prompt for the protected document containing the CVV details
     
  • CVV code for the Credit Card will show on the screen
    Annotated screenshot highlighting the three-digit CVV revealed from the protected document

 

 

 

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