Information on using and setting up the RMS Vault.

Overview

The RMS Vault can be used to securely store credit card information for guests through online reservations or manual entry.

The RMS Vault can only be used for the storage of credit cards and does not include payment processing.

For secure storage of credit cards, including payment processing, a Payment Gateway must be used with RMS.

The default Property PDF Password is the property's RMS Client ID.

Stored credit card details are automatically removed from RMS 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists. 

Credit card details received via the RMS Booking Engine or a connected channel are associated with the Guest Profile and the Online reservation only.

Card details stored during the online booking process are only visible on the original online reservation with the original Guest Profile. Changing the associated Guest Profile or creating new reservations using the same Guest Profile will not include the stored card details.

Important! Stored credit card details are removed from RMS 14 days after the reservation's original departure date, unless there is a future reservation using the same Guest Profile.
If the departure date is changed to a past date, the removal date will not update.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Important! Changes are coming to the RMS Vault.  Click HERE for more information.

Tip! If no alternative is set up in Online Options, the RMS Booking Engine and Guest Portal will use the selected Payment Gateway option on the Property Setup.

Guide

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select Edit on an existing Property.

    

2. Navigate to the Payment Gateway tab
3. Select the toggle Ecommerce Online Payment Gateway.
4. Select RMS Vault.
5. Select Save/Exit.

Tip! After saving changes to the setup, Users should log out of RMS and then
Log back in to ensure the database updates and reflects the modifications.