This article explains the discount hierarchy on the RMS Booking Engine and how different discount types take precedence over one another.

Overview

The RMS Booking Engine applies a discount hierarchy to prevent confusion caused by multiple discount types conflicting or stacking unexpectedly during the booking journey.

When a guest is eligible for more than one type of discount, the Booking Engine applies only the highest-priority discount and suppresses any lower-priority discounts automatically. This ensures guests receive a clear, predictable price without unexpected combinations.

Discount Hierarchy

The following pyramid shows the order in which discounts take precedence on the RMS Booking Engine. The highest-priority discount is at the top. When a higher-priority discount is active, all lower-priority discounts are suppressed.

Discount Types

How It Works

• When a guest enters a Promo Code, the promo code field is hidden for members who are logged in, as the membership discount takes priority over manually entered promos in a different way - membership and promo codes are mutually exclusive inputs.
• If a guest removes a Promo Code after it was applied, the system re-evaluates discount eligibility. If no other promo or membership condition is active, Auto Discounts are applied.
• When a guest has multiple rooms in the cart, the hierarchy is applied per room. A room with a promo applied will not receive Auto Discounts, while a room without any promo or membership discount will receive Auto Discounts as normal.