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Replace or Reset your Authentication Device

The Authentication Device is the user's device with an authenticator application that was connected to their RMS User.

 

Overview

Activating Two-Factor Authentication in RMS requires all users to connect their RMS User to their chosen authenticator application or enter an email verification code the next time they log in.

If a user loses their device or needs to replace their device for any reason, they can connect a new authentication device in RMS.

✎ Please note: Users can only replace their own Authentication Device.
✎ Please Note: Two Factor Administrators can provide users with a backup verification code if they cannot access their current authentication device.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Guide

Log into RMS.

  1. Select the 'User' icon.
  2. Select 'User Details'.
    Annotated screenshot of the home screen in RMS highlighting the user avatar menu and the User Details option
     
  3. Select the 'Padlock' icon.
    Annotated screenshot of the Edit User screen in RMS highlighting the Two-Factor Authentication icon in the toolbar
     
  4. Enter the User Password and select 'Verify'.
    Annotated screenshot of the Two-factor Authentication prompt in RMS highlighting the password field and the Verify button
     
  5. Open the Authenticator Application.
  6. Scan the QR Code.
  7. Enter the Verification Code.
  8. Select 'Continue'.
    Annotated screenshot of the Two-factor Authentication setup screen in RMS highlighting the QR code, the authenticator app instructions, the passcode field and the Continue button
     

The previous device will no longer be connected to this RMS user.

Verification codes for logging into RMS will need to be obtained from the newly connected device the next time this User logs in.

Screenshot of the Two-factor Authentication screen in RMS showing the one-time passcode field and the I've lost my Authenticator device link

 

 

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