How to Override a Rate Using the Rate Manager Chart
Overview
A Rate Override replaces the amount from the Rate Table for the selected Category, Rate Type and dates. The overridden value is used as the base prior to calculating any Additionals, Discounts, Packages, Commissions, or Taxes, and is applied during Total Rate calculation.
When a Rate Override is active:
- The system ignores the Rate Setup tab, including any Dynamic Pricing configurations.
- Any Rate Adjustments entered via the Control Panel for the overridden Rate Type are bypassed.
- Additionals and Packages defined in the Rate Table remain active and are included in the final rate.
How a Rate Override affects Derived Rates:
- If you override a Rate Type that other Rate Types are derived from, those Derived Rates use the overridden amount and still add their own adjustment. For example, if a Derived Rate is set at the Rate Type it is derived from plus $50, a $500 Rate Override on that Rate Type makes the Derived Rate $550. This does not apply where the Derived Rate has its own Rate Table selected for that Category: RMS then uses that Rate Table plus the Derived Rate's adjustment.
- If you override a Derived Rate itself, RMS uses the amount you enter and does not add the Derived Rate's adjustment.
Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. For more information, see Understanding RMS Help Centre Articles.
Guide
In the side menu of RMS, go to Charts > Rate Manager.
- Select Rate Type in the dropdown next to the Rate Manager heading, and set the Display to Rate.
- Expand the Rate Type to display the Categories.
- Highlight the required dates.
- Select Override Base Rate.
- Enter the New Rate.
- Select Save/Exit.
Tip! The overridden rate will appear in red on the Rate Manager chart, indicating that a manual adjustment has been applied. Only the overridden Rate Type shows red: rates derived from it are recalculated from the overridden amount but show in black.
Please Note! On a property using Multi-BAR, the BAR (Multi) row and the Price Point rows are read-only on the Rate Manager Chart, so you cannot type a new amount into their cells. To override a Price Point, right-click its date cell and select Override Base Rate.
Tip! When more than one Rate Override exists for the same Rate Type and date, RMS applies the most recently saved record. A Derived Rate's own override always takes priority over an override on the Rate Type it is derived from.
To remove an override, right-click the red cell on the Rate Manager chart and select Clear Overridden Rate. RMS saves a Clear Rate Override record for that Rate Type and date, which cancels the override. The original Rate Override record stays in the Control Panel. Clearing one Rate Type does not clear any other: if '(All)' was selected when the override was made, clear each Rate Type separately, or delete the records in the Control Panel.
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