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Email In-House Guests

Send an email to all in-house guests in RMS.

 

Overview

Sending an email to all in-house guests can be used for non-urgent communication or informational updates that are not time sensitive.

Form Letters are customisable correspondence templates that can be printed or emailed to guests.

To send an email from a reservation, a Form Letter must first be created. Emails can only be sent using these pre-defined templates.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

In the side menu of RMS, go to Reservations > In/Out Movements.

  1. Navigate to the 'In House Guest' view.
  2. Select the checkbox for All Reservations.
  3. Select 'Send Letter'.
    Annotated screenshot of the In/Out Movements screen in RMS showing in-house guests selected with the correspondence menu displaying the Send Letter and Send SMS options
     
  4. Select the Form Letter.
  5. Select 'Open'.
  6. Select 'Email All'.
    Annotated screenshot of the Send correspondence screen in RMS showing the letter template list with a template selected and the content editor
     

  7. Select Email/Exit.
    Annotated screenshot of the email send dialog in RMS showing the Subject field with the Email/Exit button highlighted
     

     

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