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Email Departing Reservations

How to bulk email departing reservations in RMS.

 

Overview

From the In/Out Movements screen, Users can send bulk emails to guests as part of daily operations, or to communicate with guests linked to a specific date.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

In the side menu of RMS, go to Reservations > In/Out Movements.

  1. Select the View 'Departing'.
  2. Select the checkbox for All Reservations.
  3. Select 'Correspondence Options'.
  4. Select 'Send Letter'.
    In/Out Movements screen in RMS with the View set to Departing, All Reservations checkbox ticked, and the Correspondence Options menu open showing the Send Letter option selected
     
  5. Select a Form Letter.
  6. Select 'Open'.
    Send Letter dialog displaying a list or dropdown of Form Letters with one template highlighted and an Open button to proceed with emailing departing guests
     
  7. Select 'Email All'.
    (Ensure 'Email All' is selected, otherwise "Email' will only send to the guest on the selected tab across the top of screen).
    Bulk correspondence screen showing email content with buttons for Email and Email All, with Email All selected to send the message to every departing reservation in the list
     
  8. Select 'Email/Exit'.
    Bulk email window with the Email/Exit button highlighted to send messages to all selected departing reservations and close the correspondence screen

 

 

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