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Check in a reservation from the Booking Chart

When no further information is being obtained from the guest on their arrival, a reservation can be Checked-in from the Booking Chart.

 

Overview

Recording the arrival and departure of guests at the Property using the Check-in/out feature provides an accurate recording of guest movements as well as compliance with any legal or safety requirements.

Tip! The 'Status' field must be displayed under Reservation Details in  Field Maintenance to use this feature.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Tip! Users will not receive a prompt with an Upgrade Offer when selecting 'Check-in' on the Booking Chart.

 

Guide

In the side menu of RMS, go to Charts > Booking Chart.

  1. Locate the Reservation and Right-Click

  2. Select 'Check-in Reservation'.
    RMS Booking Chart displaying the grid of reservations with one reservation cell right‑clicked to open the context menu, and the Check-in Reservation option highlighted to record the guest’s arrival directly from the chart.

     

    The Reservation will now be checked in, and the status will be 'Arrived'.

    RMS Booking Chart showing the same reservation now updated with status Arrived, visually indicating the guest is checked in, with the reservation cell styled according to the Arrived status.

     

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