This article describes the GuestLink channel connection in RMS, including the data exchanged between GuestLink and RMS.
Overview
GuestLink is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, GuestLink and RMS exchange availability, rate, restriction, and reservation data automatically.
This article outlines which data is sent and received between GuestLink and RMS, and provides a reference for the supported and unsupported functions of the integration.
Key Points
- GuestLink supports single reservations, group reservations, and cancellations.
- Email confirmations for bookings made through GuestLink are sent by GuestLink, not by RMS.
- Live availability is limited to 365 Days.
Connecting GuestLink to RMS
To connect GuestLink as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.
Availability, Rate & Reservation Data Exchange
The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between GuestLink and RMS.
| Category | Feature | Support Status |
|---|---|---|
| Availability | Allotments | Supported |
| Live Availability | 365 Days | |
| Oversell Allotments | Supported | |
| Release Back Time | Supported | |
| Rates | Additionals Rates | Supported |
| Currency | Supported | |
| Rate Amount | Supported | |
| Rate Description | Not Supported | |
| Override Amount | Supported | |
| Person Base | Not Supported | |
| Restrictions | Closed to Arrival | Not Supported |
| Closed to Departure | Not Supported | |
| Maximum Nights | Not Supported | |
| Minimum Nights (MLOS) | Supported | |
| Minimum Nights (Soft Close) | Not Supported | |
| Stop Sell | Supported | |
| Guests | Surname | Supported |
| Given | Supported | |
| Address | Supported | |
| Town/Suburb | Supported | |
| State | Supported | |
| Postcode | Supported | |
| Country | Supported | |
| Phone | Supported | |
| Supported | ||
| Reservations | Single Reservation | Supported |
| Group Reservation | Supported | |
| Modification | Not Supported | |
| Cancellation | Supported | |
| Email Confirmation Sent By | GuestLink | |
| Reservation Details | Adults | Supported |
| Children | Not Supported | |
| Infants | Not Supported | |
| Arrive & Depart Date | Supported | |
| Booking Source | Supported | |
| Category | Supported | |
| ETA | Supported | |
| OTA Notes | Supported | |
| Rate Type | Supported | |
| Travel Agent | Supported |
Related Articles
- Channel Agent Commission Setup on a Channel Management Connection
- Channel Connection
- OTA Commission with a NET Multiplier
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