This article describes the Sabre SynXis HTNG channel connection in RMS, including the data exchanged between Sabre SynXis HTNG and RMS.

Overview

Sabre SynXis HTNG is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, Sabre SynXis HTNG and RMS exchange availability, rate, restriction, and reservation data automatically.

This article outlines which data is sent and received between Sabre SynXis HTNG and RMS, and provides a reference for the supported and unsupported functions of the integration.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Key Points

• Sabre SynXis HTNG supports single reservations and cancellations.
• Email confirmations for bookings made through Sabre SynXis HTNG are sent by Sabre, not by RMS.
• Live availability is limited to 18 Months**.
• Credit card details and receipts may be delivered with reservations, depending on what Sabre SynXis sends for each booking. See Payments, Receipts & Credit Card Details below.

Preparing to Connect

• Before completing the Channel Connection, contact the property's Sabre SHS Account Manager and advise of the intention to connect, then complete the Sabre setup with Sabre's SHS Integration Team.
• The Sabre CRS Summary Sheet will be needed to complete the Channel Connection in RMS.
• Contact RMS Support to enable the 2-Way PMS interface with Sabre.
• Sabre 2-Way PMS interface cannot be activated simultaneously with TravelClick 2-Way PMS interface, as both integrations are mutually exclusive.
• Use Source Travel Agent will match the origin Travel Agent with a Travel Agent record in RMS.
  • The Travel Agent will be matched using the IATA or External ID, and the Company will be matched on External ID.
• If the Travel Agent or Company sent by Sabre cannot be matched with an existing record in RMS, RMS does NOT create a new profile. Instead, the details will be appended to the OTA Notes.
• To ensure existing profiles match Sabre data, add the External ID from the OTA Notes into the External Reference Number field in the Travel Agent or Company setup.
• Rates will be sent using the Rate Type Tax option setup on the mapped Rate Type.
• RMS supports the Sabre SynXis Multi-Room Booking function and saves these as “Group Bookings” in RMS.
  However, “Itinerary Bookings” from Sabre SynXis are Not Compatible with RMS9+ and will be imported as Individual Reservations.
• Hide from Guest Portal will prevent the guest from managing this reservation when logged into the Guest Portal, including Pre Check-in & Guest Declaration, and Digital Check-in.
• The "Disable Rate Update" option is available in the channel management mapping screen. When this option is ticked for a mapped room/rate, RMS will not send rate updates to Sabre SynXis HTNG for that specific room/rate. However, reservations will still be delivered successfully via the mapped room/rate. 
  
   

Connecting Sabre SynXis HTNG to RMS

To connect Sabre SynXis HTNG as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.

Syncing Existing Reservations to Sabre SynXis

When a property initially connects to Sabre SynXis, the CRS recognises only the reservations made after the connection has been set up.

To send existing current and future reservations to Sabre SynXis, use the Integration Reservation Sync utility after the channel connection is complete.

Guide

In the side menu of RMS, go to Utilities > Integration Reservation Sync.

1. Select the Property.
2. Select Sabre SynXis as the Integration.
3. Select the Search On option.
4. Select the Send Res As option.
5. Select Search.
   
    
6. Select the Reservations to sync.
7. Select Sync Reservations.
   
    
8.  Click Ok to Confirm.
   

Payments, Receipts & Credit Card Details

Sabre SynXis HTNG supports the delivery of guest credit card details with a reservation. When credit card details are received, RMS stores them securely as a Credit Card Token or in the RMS Vault, depending on the property's payment setup. See Credit Card Information Received from Online Travel Agents (OTA's) for how card details from online channels are stored in RMS.

A receipt can also be delivered with a reservation. Receipts are only delivered at the time of reservation creation. Receipts are not delivered with later modifications to the reservation.

Missing Credit Card Details on a Booking

If a reservation arrives in RMS without the expected credit card information:

1. Contact Sabre SynXis first to confirm whether credit card details were provided with the booking.
2. If Sabre SynXis confirms credit card details were provided, request the XML message for the booking as evidence.
3. Contact RMS Support and provide the XML message for further assistance.

Availability, Rate & Reservation Data Exchange

The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between Sabre SynXis HTNG and RMS.

*Requirements can be modified by Sabre if charges for the Requirement have not been created on the account in RMS. Requirement modifications sent by Sabre will remove all existing Requirements from the reservation and add new Requirements using the updated information. 

#Booking Sources must be setup with the External Reference to match Sabre to be included with reservation delivery. 

~Credit card details are included at the discretion of the channel and may not be present on every booking. See Payments, Receipts & Credit Card Details above.

^RMS supports the Sabre SynXis Multi-Room Booking function and saves these as “Master Reservations” in RMS. However, “Itinerary Bookings” from Sabre SynXis are not compatible with RMS9+ and will be imported as individual Reservations.

Tip! For definitions of the terms used in the data exchange table above, see the Availability, Rate & Reservation Glossary for Channel Connections article.

Related Articles

• Channel Agent Commission Setup on a Channel Management Connection
• Channel Connection
• OTA Commission with a NET Multiplier