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Rate Table: No Show Fee

Information

No Show fees can be set up to apply to reservations when they are set to 'No Show' status.

No Show is a status that can be used to mark a reservation where the guest did not arrive or make contact with the Property to make alternate arrangements for their reservation.

If the No Show percentage is set as 100%, taxes and Packages will also be included in the total amount.

Changing a reservation to 'No Show' status will prompt the selected Sundry Charge to apply to the account as a No Show Fee.

 

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Guide

  1. Go to Charts > Rate Manager.
  2. Select Rates.
  3. Select Rate Tables.
    Screenshot of the Rate Tables screen in RMS showing a list of rate tables with options to select the rate table that will have a no show fee configured.
     
  4. Select an existing Rate Table.
  5. Click Edit.
    Screenshot of the Rate Tables screen in RMS highlighting the Edit button for a selected rate table used to open the rate table settings.
     
  6. Navigate to the No Show Fee tab.
  7. Select and enter the Amount to Charge.
  8. Select a Sundry Charge.
  9. Click Save/Exit.
    Screenshot of the Rate Table settings in RMS on the No Show Fee tab showing fields and options to configure the no show fee amount and charging rules for the selected rate table.

 

 

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