Information
The Reservation Status can be set to Pencil, Quote, Unconfirmed, Confirmed, Cancelled, or No Show.
The Reservation Status indicates the current state of the Reservation and determines which actions can be performed.
A Reservation is the booking of an Area for a Guest.
Reservations can include multiple Guests, cover multiple Areas, and contain all information related to the guests’ stay within a single screen.
These Status Labels can not be changed.
The following Reservation Statuses are available in RMS.
| Reservation Status | Description |
|---|---|
| Arrived | The Reservation Status changes to 'Arrived' when using Check-in on a Reservation to indicate the Guest is now in-house. A Reservation can be changed to 'Arrived' status from Quote, Unconfirmed and Confirmed. |
| Cancelled | Cancelled Reservations release the availability and indicate the Guest will not be staying. The Cancellation Policy determines the rules that apply to the Reservation when changed to 'Cancelled' status. A Sundry Charge can be used to apply a Cancellation Fee to the Reservation Account. A Reservation in 'Arrived' or 'Departed' status cannot be changed to 'Cancelled'. |
| Confirmed | The Reservation Status will change to 'Confirmed' if a Receipt is created on the Reservation Account that equals or exceeds the Deposit listed on the reservation, and will indicate that the Guest verifies their intention to stay at the Property. The Default Reservation Status can be set as 'Confirmed' to set all newly created Reservations to 'Confirmed' status on save. A Reservation can be changed to 'Confirmed' status from Pencil, Quote and Unconfirmed or on a Reservation changed to 'Arrived' status using Revert Reservation. |
| Departed | The Reservation Status changes to 'Departed' when using Check-out on a Reservation to indicate the Guest has left. A Reservation must be in 'Arrived' status before it can be changed to 'Departed'. |
| Maintenance | A Maintenance Reservation deduct from availability and prevent other Reservations being made in the Area for the duration of the maintenance period. |
| No Show | A Reservation can be set to 'No Show' status on the Arrive Date to indicate it was a confirmed stay that the Guest did not arrive for or make contact with the Property to make alternative arrangements. No Show Fees can be added to the Reservation Account if setup on the Rate Table. A Reservation can be changed to 'No Show' status on the Arrive Date when in Quote, Unconfirmed or Confirmed status. |
| Owner Occupied | Used in Owner Accounting when the Guest Profile on the Reservation matches the Owner of the Area. |
| Pencil | Pencil Reservations place a temporary hold on availability with minimal Guest information captured that will automatically cancel when the expiry time is reached. An Unconfirmed Reservation can be changed to 'Pencil' status. |
| Quote | Quote Reservations do not deduct from availability and include the full Guest Profile with access to all Reservation features whilst indicating the Reservation is not a confirmed stay. Online Reservations that cannot be placed in an Area for the Category booked will appear in 'Quote' status with an alert in the Message Centre to indicate action is required. An Unconfirmed Reservation can be changed to 'Quote' status. |
| Unconfirmed | Indicates no pre-payment has been taken. Online Reservations with no Deposit or payment made will arrive in 'Unconfirmed' status. A Reservation in Pencil, Quote, Confirmed or Departed status can be changed to 'Unconfirmed'. |
Guide
- Select the
'Change Status' icon.
- Select a 'Reservation Status'. Â
Selecting 'No Show' status when No Show Fees have been setup on the Rate Table will prompt with the option to apply No Show Fees to the Reservation Account.
'Quote' and 'Pencil' statuses are only available when the Reservation is in 'Unconfirmed' status.
Additional prompts will display based on the Reservation Status selected or the balance of the Reservation Account.
If Reasons are setup, a prompt will show for the User to select the applicable option.
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