How to Configure MFI for Third-Party Integration in RMS.

Overview

The Multi-Function Interface (MFI) Cloud Processor is an RMS application that facilitates communication between third-party programs and the RMS database.

In this article, the following terms all refer to the same application:

• Multi-Function Interface (MFI) Cloud Processor

• RMS Cloud MFI Processor

• RMS MFI Processor

The MFI Cloud Processor is used when a third-party application needs to:

• Read or write data to the RMS database, and

• Maintain a local connection on the same Windows computer as the third-party software.

Enterprise customers will be required to set up the MFI per property, using the applicable third‑party application with RMS.

Examples of applicable third-party applications include:

• Local Point of Sale (POS) systems

• Door lock or access control systems installed onsite

• Wi‑Fi / Internet management platforms

• Other on‑premise software that needs to exchange data with RMS via MFI

Important! The Multi Function Interface (MFI) is not compatible with Mac/iOS operating systems. The Multi Function Interface (MFI) must be installed locally on the same Windows computer as the third-party software and kept running.

Please Note! Only System Administrators and the Manager Profile have access to the Module Market.

Module Market Activation

Activate the MFI Cloud Processor module for the property.

1. Navigate to the Module Market.

2. Search for 'MFI'.

3. Select the Active Toggle icon on 'MFI Cloud Processor'.
   
    

4. Select the Property.
5. Read the Terms & Conditions.

6. Select the 'Activate MFI Cloud Processor' button.
   
    

Important! After the MFI Cloud Processor has been activated in the Module Market, open a service ticket with RMS Customer Support to request: • The latest MFI Installer file, and • The Webservice Password required to connect MFI to your RMS database.

Webservices Password

The Webservices Password is a secure passcode that allows authenticated services (like the MFI Cloud Processor) to read or write information to your property’s RMS database.

It is:

• Unique to each property, and

• Only available by logging a Support Ticket with RMS.

For more information, see: Webservices Password

Installing the Multi-Function Interface (MFI) Cloud Processor

Important! The MFI Cloud Processor is installed locally on the Windows computer that will run the third‑party application. The general installation steps are the same, but additional configuration will vary based on the third‑party applications being connected to.

After receiving the MFI Installer from RMS Customer Support:

1. Download and run the MFI Installer file.

2. Select 'Next' on the installation wizard.
   
    

3. Select the Installation Location and choose 'Next'.

4. Select 'Everyone' to install the RMS Cloud MFI Processor.
5. Select 'Next' on the installation wizard.
   
    
6. Select 'Next' to confirm the installation.
   
    
7. Select 'Close' on the installation wizard.
   
    

Connecting the Multi-Function Interface (MFI) Cloud Processor

After installation, the RMS MFI Processor will launch.

1. Select 'Yes' to configure the application.
   
    

2. Enter the Property's RMS Client ID.

   • Enterprise customers must use the individual Property's RMS Client ID and not the Enterprise RMS Client ID when configuring the MFI.

   • The property's RMS Client ID can be found within the Property Information section of RMS.

3. Enter the Webservice Password.

   • The Webservice Password is provided by RMS Customer Support as part of the MFI installation service ticket.

4. Select the 'Connect' button.
   
    

5. Set up the third‑party interface on this machine according to the integration guide for that specific third‑party application.
   

Important! Additional configuration of the MFI (for example, mapping, data fields, schedules) will vary based on the third‑party applications being connected to. RMS will provide guidance for supported integrations as part of the service ticket, or via separate integration documentation supplied by the third party.

Enterprise Customers

Enterprise customers must configure the MFI for each property that will use a local third‑party integration.

• Activate the MFI Cloud Processor for each property in the Module Market.

• Open a service ticket including:

  • The Property Name and Client ID for each property, and

  • The third‑party application name and a brief description of the integration.

Important! Not all third‑party applications require the MFI Cloud Processor. 

• Cloud‑to‑cloud integrations may use other integration methods (for example, direct API or RMS‑hosted integrations). • If you are unsure whether a third‑party application requires MFI, include the application name and brief description when logging your service ticket so RMS can confirm the correct approach.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.