This guide explains how to uninstall your current RMS MFI Processor and install the latest version on your Windows computer.

The RMS MFI Processor (Multi Function Interface) is the Windows application that connects RMS to systems at your property, such as door locks, boomgates, phone systems (PABX), and Point of Sale (POS). RMS has released a new version of the RMS MFI Processor, version 4.1.4.1, and every property that uses the MFI needs to replace its current version with the new one.

The upgrade has five steps: check that the MFI Cloud Processor is activated in the Module Market, record your current MFI settings, uninstall the current version, install the new version on the same computer, and check that it is working.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Before You Start the Upgrade

• A Windows computer running Windows 10 (version 21H2) or later, including Windows 11, or Windows Server 2022 or later. You cannot install the RMS MFI Processor on an Apple (Mac) computer.
• Microsoft .NET Framework 4.8.1 installed on the computer.
• Permission to install programs on the computer.
• Access to the Module Market. Only System Administrators and the Manager Security Profile can open the Module Market.
• Contact the RMS Support Team to receive the new RMS MFI Installer. 

Step 1: Check the MFI Cloud Processor Is Activated

You must activate the MFI Cloud Processor in the Module Market for each property that uses the RMS MFI Processor. Check it first, and only activate it if it is not already activated.

1. In the side menu of RMS, select Module Market.
2. Select Activated.
3. If you have more than one property, select the property in the property list.
4. In Search Modules, enter MFI and press Enter.

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If MFI Cloud Processor is listed, it is activated. Go to Step 2. If it is not listed, activate it.

Activate the MFI Cloud Processor

Activate the MFI Cloud Processor only if it is not listed on the Activated tab of the Module Market. When you select the toggle, a window shows the terms for the module, and selecting Activate MFI Cloud Processor means you agree to them.

1. Select Available.
2. In Search Modules, enter MFI and press Enter.
3. Select the toggle on MFI Cloud Processor.

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5. Check that your property is listed under Select the Properties to Associate.
6. Select Activate MFI Cloud Processor.

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The MFI Cloud Processor now shows on the Activated tab.

Step 2: Record Your Current MFI Settings

Recording your current settings lets you check them after you install the new RMS MFI Processor. Complete these steps on the computer where the RMS MFI Processor is installed.

1. Double-click the RMS MFI Processor icon in the Windows system tray, at the bottom right of the screen.

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3. Select Setup > Configuration.

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5. Take a screenshot or a photo of the General tab.
6. Take a screenshot or a photo of every other tab that has settings, such as Door Locks or Comtrol Settings.
7. Select Exit to close the RMS MFI Configuration window.

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9. In the RMS MFI Processor window, select File > Exit.
10. Select Yes to close the RMS MFI Processor.

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Step 3: Uninstall the Current RMS MFI Processor

You uninstall the current RMS MFI Processor through Add or remove programs in Windows, where it is listed as RMS Cloud MFI Processor.

1. Select Start, type Add or remove programs, and select Add or remove programs in the results.
2. In the search box, type RMS.
3. Next to RMS Cloud MFI Processor, select More (...) and then Uninstall.

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5. If Windows asks you to confirm, select Uninstall.
6. If Windows asks whether to allow the app to make changes to your device, select Yes.

Step 4: Download and Install the New RMS MFI Processor

To receive the new MFI Installer, please contact the RMS Support Team. 

Once received, 

1. Open the folder where you saved the installer, right-click MFIInstaller_4.1.4.1.msi and select Install.

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3. Select Next.

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5. Leave the Folder as it is.
6. Select Everyone.
7. Select Next.

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9. Select Next to confirm the installation.

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11. Leave Launch RMS MFI Processor ticked and select Close.

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    Please Note! If Windows asks whether to allow the app to make changes to your device, select Yes. Enterprise properties must install the new RMS MFI Processor on the computer used by each property that uses the MFI.

Step 5: Check the New RMS MFI Processor Is Working

The RMS MFI Processor opens when the installation finishes. Check that it is running and that your settings are correct.

1. Check that the window title shows RMS MFI Processor - Running and that no messages show in red.
2. Check that Version, at the bottom of the window, shows 4.1.4.1.

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4. Select Setup > Configuration.
5. Compare each tab with your screenshots from Step 2 and change any setting that does not match your screenshot.
6. Select Save.
7. Test each system that uses the MFI, for example by cutting a key card.

If the RMS Client No or Webservice Password Is Empty

If the RMS Client No or RMS Webservice Password did not carry over from your previous version, enter them again on the General tab of the RMS MFI Configuration window.

1. Select Setup > Configuration.
2. In RMS Client No, enter your property's RMS Client ID, shown in the Property Information section of RMS.
3. In RMS Webservice Password, enter your property's Webservice Password.
4. Select Connect.
5. Select Save.

6. 

    

Need Help?

If the RMS MFI Processor shows an error or does not connect after the upgrade, contact RMS Support.

Related Articles

• Multi Function Interface (MFI) Cloud Processor
• MFI Processor Has Stopped or Is Not Running
• Webservices Password