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Set up VIP Codes for Guest Profiles

How to Use VIP Codes in RMS

 

Information

VIP codes are used to identify special guests who frequent your Property.

A VIP code is saved against the Guest Profile and will be visible on the In/Out Movements screen, the Birthday Anniversary Report, and counted in the 'VIP Guests' section of the Flash Report.

⚠ Important: VIP Code is a lookup table which is a user created list that is used to record and report additional information for reservations.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Creating VIP Codes

  1. In the Side Menu of RMS, navigate to Setup > Lookup Tables > VIP Codes.
  2. Select the 'Add' icon.

    RMS VIP Codes lookup table screen listing existing VIP codes with the Add icon clicked to create a new VIP code.
     
  3. Enter the VIP Code Description.
  4. Enter a Short Description.
  5. Enter a VIP Code.
  6. Select the 'Save & Exit' icon. 

    RMS VIP Code setup window showing fields for VIP Code Description, Short Description, and VIP Code completed, with the Save & Exit icon selected to store the new VIP code.
     
  7. Select 'Include' to allow VIP code access to all existing security profiles or 'Exclude' to prevent VIP code access to existing security profiles.
  8. Choose the 'Apply/Exit' icon.  

    RMS security access dialog for the new VIP code prompting to Include or Exclude it for all existing security profiles, with the chosen option applied and Apply/Exit selected.

If you chose 'include', the VIP code will now be available for selection on the guest profile. Repeat these steps until all VIP codes have been configured.

 

Assigning VIP Codes

⚠ Important: Prior to selecting a VIP code on a guest profile, this field must be enabled as a visible field within Field Maintenance.
  1. Select a VIP code in the guest profile.
  2. Choose the 'Save/Exit' icon.  RMS Guest Profile screen with a VIP Code dropdown or field showing a selected VIP code and the Save/Exit icon clicked to save the VIP status to the guest.

 

Viewing VIP Guests

In/Out Movements

The VIP code is displayed as a column on the In/Out Movements screen.

To access this screen, in the Side Menu "Menu Search", search for "In/Out Movements".

RMS In/Out Movements screen displaying current arrivals, in-house, and departures with a VIP column showing the VIP code assigned to each guest where applicable.

 

Birthday Anniversary Report

Guests with a VIP code selected will display on the Birthday Anniversary List Report. 

To access this report, in the Side Menu "Menu Search", search for "Birthday Anniversary".  RMS Birthday Anniversary List Report showing guests with upcoming birthdays or anniversaries, including a column displaying each guest’s VIP code where one has been assigned.

 

Flash Report

Guests with a VIP code selected on their guest profile will be counted in the 'VIP Guests' section of the Flash Report.

To access this report, in the Side Menu "Menu Search", search for "Flash Report".

RMS Flash Report displaying key property statistics with a VIP Guests section summarising the count of guests who have a VIP code on their guest profile.

 

 

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