This guide covers the end-to-end setup of the PointCentral integration in RMS, which automates smart-lock access codes and thermostat control for guest reservations.

Overview

PointCentral (an alarm.com brand) connects with RMS to manage unit access automatically based on reservation activity. When a reservation is created or modified, RMS creates, updates, or removes a guest door code in PointCentral. Housekeeping status updates can also flow back to RMS when a cleaner or inspector closes the lock.

What the integration does

There are three core capabilities:

• Guest door lock codes. RMS creates a user code in PointCentral for each reservation, valid for the stay. The code is updated automatically if dates or guest details change, and removed at check-out.
• Thermostat control. RMS can switch a unit's thermostat into Auto/Manual mode via PointCentral at arrival and departure.

Prerequisites

• An active PointCentral account. PointCentral handles account creation - contact them to get started.
• Access to the PointCentral Dealer Site (the admin portal used by PointCentral for managing customer accounts, devices, and integrations).
• The Custom List.csv file from PointCentral, which contains the Customer ID for each unit. This is provided by PointCentral during onboarding.
• System Administrator access in RMS to configure property settings and Triggered Correspondence rules.

Step 1 - PointCentral Setup

PointCentral handles all setup on their side. You do not need to complete this phase yourself - contact PointCentral to initiate it.

PointCentral will:

1. Create an RMS login on your account via the Dealer Site. The login name follows the format RMS Cloud-[company name] with Administrator role.
2. Send a welcome email so you can set your password for the new login.
3. Provide a Custom List.csv file containing the Customer ID for each unit at the property. You will need these IDs for Phase 3.

Step 2 - Property Credentials

Enter the PointCentral login credentials in RMS so the integration can authenticate with PointCentral on your behalf.

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select Edit on the Property.
   
    
2. Select the Feature tab.
3. Enter the PointCentral Username (provided by PointCentral).
4. Enter the PointCentral Password (provided by PointCentral).
5. Select Save/Exit.
   

Step 3 - Area Mapping and Fields

Each Area (unit) that will use PointCentral must be mapped to its PointCentral Customer ID.

RMS also stores the guest's access code and PointCentral contact record on the reservation - you can label and show these fields so staff can see them.

Map Area to PointCentral Customer ID

In the side menu of RMS, go to Setup > Categories/Area.

1. Select Edit on the Category.
   
    
2. Select the Area tab.
3. Select the Area.
4. Select Edit.
   
    
5. Navigate to the Options tab.
6. Enter the PointCentral Customer ID (from the Custom List.csv provided in Step 1) in the Third Party Key field.
7. Select Save/Exit.
   (Repeat the steps for every Area that will use PointCentral.
   

Reservation Labels

When the integration fires, RMS stores two values on the reservation: the guest's PointCentral Contact ID (Spare Field 4) and Door Code (Spare Field 5). Adding labels makes these easy for staff to identify.

In the side menu of RMS, go to Setup > Property Options > Labels.

1. Navigate to the Reservation tab.
2. Set Spare Field 4 to Contact ID.
3. Set Spare Field 5 to Door Code.
4. Select Save/Exit.
   

Field Maintenance

The Contact ID and Door Code fields are hidden by default.

Enabling them allows staff to see the access code on the reservation - useful for troubleshooting and manually correcting values if a duplicate code issue occurs.

In the side menu of RMS, go to Setup > Users > Field Maintenance.

1. Select the User Manager Default.
2. In the Reservation Details column, enable Field 4 (Contact ID).
3. Also enable Field 5 (Door Code).
4. Select Save/Exit.
   

Step 4 - Triggered Correspondence Rules

The integration does not run automatically when a reservation is saved.

Each action - creating a door code, removing it, or controlling the thermostat - is triggered by a Triggered Correspondence rule with Type = API and Interface = PointCentral.

These rule must be configured before the integration will do work.

The following table shows the recommended minimum setup:

Verification

To confirm the integration is working after setup:

1. Create a test reservation on an area that has a Third Party Key configured.
2. Confirm the Triggered Correspondence Activate Door Lock rule fires. Check the Triggered Correspondence run history to verify it ran without error.
3. Open the reservation in RMS. The Door Code field (Spare Field 5) should now show the guest access code returned by PointCentral.
4. Log into the PointCentral portal and confirm the guest user record has been created with the correct access dates.
5. If using thermostat control, confirm the thermostat mode changed as expected in the PointCentral portal.

Key limitations

• All reservations are sent as Guest type. There is no distinction between guest, owner, or employee reservations. Owners will receive PointCentral guest emails - they can ignore them or use their always-active code.
• Thermostat Deactivate does not turn the thermostat off. Both Activate Thermostat and Deactivate Thermostat set the thermostat to Auto/Manual mode. To turn the thermostat off at departure, configure that rule directly inside PointCentral.
• Changes only sync if a Triggered Correspondence rule fires. Date changes, name changes, and room moves only reach PointCentral if a Reservation Modified TC rule is configured. Without it, PointCentral retains the original details.
• One PointCentral login per property. Properties that use RMS in a multi-property configuration each require a separate PointCentral login.

Related Articles

• Triggered Correspondence
• Interface Partners