Skip to main content
Submit a Ticket

How can we help?

Pending reservations from the RMS Booking Engine

Understanding Pending Reservations and the RMS Booking Engine in RMS


Overview

The RMS Booking Engine can be used on desktop, tablet or mobile devices and uses live availability from the Property's RMS database.

 

Reservation Example

When a guest adds an Area to their shopping cart, a Pencil Reservation with the Guest Name and a  Reservation Status of 'IBE Pending' is created in RMS to place a hold on the availability for the guest. 
RMS Reservation screen showing a newly created Pencil Reservation from the online booking engine, with the guest name populated, Reservation Status set to IBE Pending, and the reserved Area and stay dates displayed to indicate that availability is being held during checkout.

When the guest completes their online checkout, this reservation will be updated with the entered Guest details and changed to 'Confirmed' status.

✎ Please Note: If the guest removes the Area from their cart before completing checkout or doesn't complete checkout within the displayed 15 minute countdown timer, the Pencil Reservation will be cancelled to make the Area available.

If a User cancels the Pencil Reservation holding availability for the online guest before the guest can complete the online booking process, the Guest's reservation will only be confirmed if additional availability exists for their selected dates.

 

Audit Trail

Reservations created from online bookings received through the RMS Booking Engine will display a large number of changes in the Reservation Audit Trail as part of the reservation creation process.
These records include the initial Pencil Reservation and the update of all received Guest Information added during the checkout process. 
The Username will display as 'RMSOnline'.
RMS Reservation Audit Trail window listing multiple system-generated entries for an online booking, including creation of the initial Pencil Reservation, subsequent updates to guest details and charges during checkout, and actions recorded under the username RMSOnline.
 

Message Centre

Reservations created from online bookings received through the RMS Booking Engine with an Arrival Date of the current date will prompt a notification in the Message Centre to alert front office staff.

RMS Message Centre panel showing a new notification for an online booking from the RMS Booking Engine with an arrival date of today, highlighting the reservation details to alert front office staff to the incoming guest.

✎ Please Note: The RMS Online module is required to use the RMS Booking Engine. Contact RMS Sales for more information.

 

 

Related to:

Was this article helpful?

We're sorry to hear this article was not helpful, please let us know why here, so we can make it better.

Thanks for the positive feedback! We'd love to hear more, let us know here.

Return to top

Related articles

Comments

0 comments

Please sign in to leave a comment.

Contact us