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Out of Order Maintenance

Overview

The Out of Order Maintenance Utility allows properties to efficiently manage maintenance tasks for Areas within RMS. A Maintenance Reservation can be created to take an Area offline, preventing any new bookings. Notes can be added to the reservation to specify the reason for the offline status, and a date range can be set to determine the duration of unavailability.

Once the Maintenance Reservation is released, the Area will be set to 'Inspect' status, notifying Housekeeping that attention is needed. This also marks the end of the offline period, allowing the Area to accept new reservations and assignments.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

Out of Order Maintenance Reservation

  1. Navigate to Utilities > Out of Order.
  2. Select a Property.
  3. Choose the Screenshot of the Out of Order screen in RMS highlighting the Add (+) icon used to create a new out of order maintenance reservation for the selected property. 'Add' icon.

Screenshot of the Out of Order Maintenance screen in RMS showing a list or grid of areas with options to select an area to mark as out of order.

 

  1. Select a Date Range.
  2. Highlight the Area(s) for Out of Order Maintenance.
  3. Choose the 'Allocate' icon.
  4. Optional: Enter a Note.
  5. Select the 'Save/Exit' icon.

Screenshot of the Out of Order Maintenance details screen in RMS showing fields for start and end dates, reason for maintenance and notes used to create an out of order reservation for the area.

★ Tip: An Out of Order Maintenance Reservation will block availability for the Areas during the selected date range or until the Maintenance Reservation is released.

 

Screenshot of the RMS Booking Chart showing an area marked as Out of Order for the selected date range, indicating it is unavailable for guest reservations during maintenance.

âš  Important: The Out of Order Reservation Maintenance Reservation must be 'Released' or 'Cancelled' to update the Area Status to Maintenance Inspect.

 

 

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