This guide explains how to create a Master Reservation in RMS using the Master Reservation tool, the Booking Chart, Quick Quote, or by combining existing reservations, and introduces the charge routing settings (Rate on Master and POS on Master) configured on the Master cover page after creation.
 

Overview

A Master Reservation is a group of reservations for guests travelling together, linked by a group name and reservation number.

The group cover page shown as (Master) in the navigator pane of the reservation includes the guest details for the group leader, a summary of reservation details for all reservations in the group, and a group account. Each reservation within the group includes the guest details, reservation details, and reservation account, which contribute to the summary shown on the cover page.

Modifying the arrival and departure dates on the Master reservation will not update all reservations within the Master.

A wide range of group reservation options exists on a Master Reservation, including account features that determine the routing of charges, an area list, a guest list, and group management tools.

A Master Reservation can be created on the reservation screen for a new or existing reservation or by combining existing reservations, on the Booking Chart, using Quick Quote, or with the Master Reservation utility when set up as Book by Category.

Key Features

The following features are available for managing groups with a Master Reservation in RMS:

• Simplified management of guests travelling together.
• Group name, reservation number, and account.
• Cover page consolidating guest and reservation information for all reservations in the group.
• An area list, guest list, and group management tools.

Add New Reservation

In the side menu of RMS, go to Reservations > Master Reservation.

1. Select an 'Arrive' and 'Depart Date'.
   Optional: Select 'Travel Agent' or 'Company'.
2. Select the 'Rate Type'.
3. Enter the number of 'Areas' required for each date.
4. Click 'Create Master'.
   
    
5. Enter a Master Name.
6. Enter the Master Leader Guest Details.
7. Enter the number of 'Adults' and 'Children'.
8. Click 'Save/Exit'.
   

Add Area to an Existing Reservation

Open the required Reservation

1. Select the 'Add Area' icon.
   
    
2. Enter the 'Arrive' and 'Depart' dates.
3. Enter the number of 'Adults' and 'Children'.
4. Select a 'Category' or 'Rate Type'.
5. Select 'Get Quote'.
   
    
6. Select the required 'Category' and 'Rate Type'.
7. Enter the Number of Areas to Book.
8. Select 'Add to Reservation'.
   
    
9. Select 'Proceed'.
   

Combine Existing Reservations

Open the Master Reservation

1. Select the (Master) in the Navigator Pane.
2. Navigate to the 'Area' tab.
3. Select the 'Options' icon.
4. Select 'Add Existing Res'.
   
    
5. Select a 'Search By' option.
   Optional: Select the 'Reservation Between' checkbox and choose a Date Range.
6. Enter the 'Search Criteria'.
7. Select 'Search'.
8. Select the checkbox for an existing Reservation.
9. Select 'Apply/Exit'.
   

Add Master Reservation on the Booking Chart

In the Side Menu of RMS, go to Charts > Booking Chart.

Hold the CTRL or ⌘  key on the keyboard.

1. Draw a Reservation in each Area for the Master Reservation.
   Release the CTRL or ⌘ key & Mouse Button.
2. Select 'Add Master Reservation'.
   
    
3. Enter a 'Master Name'.
4. Enter the 'Guest Details'.
5. Select a 'Rate Type'.
6. Enter additional Reservation Details.
   Optional: Select the 'Rate on Master' Toggle.
7. Click 'Save/Exit'.
   

Add Master Reservation on Quick Quote

Go to Reservations > Quick Quote.

1. Enter the 'Arrive' and 'Depart' dates.
2. Enter the number of 'Adults' and 'Children'.
3. Select a 'Category' or 'Rate Type'.
4. Select 'Get Quote'.
   
    
5. Select the required 'Category' and 'Rate Type'.
6. Enter the Number of Areas to Book.
7. Select the 'Add to Reservation' icon.
   
    
8. Select 'Proceed'.
   

Add Master Reservation - Book by Category Only

Navigate to Reservations > Master Reservation.

1. Select an 'Arrive' and 'Depart Date'.
   Optional: Select 'Travel Agent' or 'Company'.
2. Select the 'Rate Type'.
3. Enter the number of 'Areas' required for each date.
4. Click 'Create Master'.
   
    
5. Enter a Master Name.
6. Enter the Master Leader Guest Details.
7. Enter the number of 'Adults' and 'Children'.
8. Click 'Save/Exit'.
   

Need Guests in Each Area of Master (Property Setting) 

A property-level setting called Need Guests in Each Area of Master controls whether the Master's primary client is automatically applied to every sibling area when the Master Reservation is saved. 

Setting ON: The same primary client is enforced on every sibling area at save. Replacing the guest on the Master later will also update siblings that share the same client. 

Setting OFF: Sibling areas can carry independent clients. Replacing the guest on the Master will not update siblings, even if they share the same client. 

For the full Replace Guest behaviour on a Master and its siblings, see Managing Master Reservations. 

Charge Routing Settings

After a Master Reservation is created, two settings on the Master cover page control where charges are posted:

• Rate on Master - controls where accommodation charges are created (Master account or individual reservation accounts).
• POS on Master - controls where Point of Sale (POS) charges (food, beverage, and incidentals) are created.

For full details on these settings and how to change them, see Managing Master Reservations.