This article explains how Room Lookup in SwiftPOS changes when RMS moves your SwiftPOS connection from the SOAP API to the REST API.

Information

RMS is moving every SwiftPOS property from the older SOAP Application Programming Interface (API) connection to the newer REST API connection, because the SOAP connection is being retired. RMS completes the update for you, so there is nothing to set up in SwiftPOS or in RMS.

After the update, Room Lookup needs the guest's full room number or surname before it can search. A blank search no longer lists all in-house guests. Everything else stays the same: posting a charge to a room, end-of-day sales, and charge limits all work as they did before the update.

What Changes with SwiftPOS Room Lookup

Room Lookup in SwiftPOS changes in the ways shown below once your property is on the REST API connection.

Please Note! The Room Lookup button label is set for each site in SwiftPOS, so it may have a different name at your property.

How to Look Up a Room After the Update

To find an in-house guest with Room Lookup in SwiftPOS after the REST update, search by the guest's full room number or surname:

1. On the SwiftPOS sale screen, select Room Lookup.
2. In the Search field, type the full room number or the guest's surname. For example, type 101 for room 101, not 10.
3. Select Enter.
4. Select the guest in the results list.

SwiftPOS shows the guest's name and Room Account on the sale, ready to post the charge to the room.

Check the room number and guest name before you select a result. The results include every room whose number contains what you typed, so a search for 101 also returns room 1101.

If you select Enter without typing a room number or surname, SwiftPOS shows the message "The Member was not found in Front Office (RMS Web)." Select OK, then type the full room number or surname and search again.

Room Lookup Before and After the Update

The two recordings below show Room Lookup in SwiftPOS on each connection.

Before the update (SOAP): staff select Room Lookup, leave the Search field blank and select Enter. SwiftPOS lists every in-house guest, with the room number, first name and last name for each.

After the update (REST): a blank search shows the message "The Member was not found in Front Office (RMS Web)." Staff select OK, type the room number 101 and select Enter. SwiftPOS returns rooms 1101 and 101, and selecting room 101 adds the guest and their Room Account to the sale.

During the Update

While RMS moves your property to the REST API connection, the connection between SwiftPOS and RMS is offline for a short time. RMS will tell you the date and time of your property's update before it starts.

Please Note! You can keep making sales in SwiftPOS during the update, but you cannot use Room Lookup or post a charge to a room until the update is complete.

If a guest wants to charge a sale to their room during the update, you can take another form of payment, or wait until the update is complete and then post the sale to the room. Choose whichever works best for your venue.

Still Not Working?

If Room Lookup does not find an in-house guest after your property's update, check that you typed the full room number or the correct surname. If it still does not find the guest, contact RMS Support.

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