This article explains how RMS chooses which Payment Schedule applies to a reservation when Payment Schedules are set up in more than one place.

Overview

A Payment Schedule allows you to set up structured payments for a reservation. Instead of collecting everything at check-in, you can take deposits or instalments before arrival.

Payment Schedules help reduce no-shows, spread out guest costs, and streamline staff processes.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Hierarchy

Payment Schedule Templates can be assigned to Rate Types, Derived Rate Types, Property Rate Rules and Rate Tables. When more than one applies to a reservation, RMS uses the Payment Schedule Hierarchy to choose one template. The levels RMS checks depend on whether the reservation uses a Rate Type or a Derived Rate Type.

Please Note! Payment Schedules set on rates are only applied automatically to reservations where the accommodation is billed to the guest.

Reservation using a Derived Rate Type

For a reservation on a Derived Rate Type, RMS checks the reservation first, then the Rate Table that prices the first night of the stay, then the Derived Rate Type Property Rule, and then the Derived Rate Type.

• A Derived Rate Type never uses the Payment Schedule set on its 'Derived From' Rate Type, or on that Rate Type's Property Rate Rules.
• A Payment Schedule on the Rate Table takes precedence over a Payment Schedule on the Derived Rate Type or its Property Rate Rule. The Rate Table that prices the first night is usually a Rate Table of the 'Derived From' Rate Type.

Reservation using a standalone Rate Type

For a reservation on a Rate Type, RMS checks the reservation first, then the Rate Type Property Rule, then the Rate Type, and then the Rate Table that prices the first night of the stay. A Payment Schedule on the Rate Type or its Property Rate Rule takes precedence over a Payment Schedule on the Rate Table.

Tip! To give a Derived Rate Type, such as a promotional rate, its own Payment Schedule while its 'Derived From' Rate Type uses a different one, set the 'Derived From' Payment Schedule on the Rate Type or its Property Rate Rules instead of on the Rate Table.

Change of Payment Schedule

Please Note! Changes to Hoseasons, Pitchup and Amadeus CRS bookings are treated like changes made in RMS, so the existing Payment Schedule stays.

Tip! If a Payment Schedule has already issued a Pay By Link or processed one or more payments, and a new schedule is then applied, the updated schedule will be calculated based on the remaining account balance, excluding any payments that have already been received.