How to send Email and SMS to In-House Guests.

Overview

Communicating with guests who are currently staying at the property can be used to relay important, time-sensitive information, such as a power outage or severe weather warning, or to send informational updates on local events, promotions or specials that can be taken advantage of throughout their stay.

The following options are available for communicating with all guests with an 'Arrived' Reservation Status in RMS.

Email In-House Guests

In the side menu of RMS, go to Reservations > In/Out Movements.

1. Navigate to the 'In House Guest' view.
2. Select the checkbox for All Reservations.
3. Select 'Send Letter'.
   
    
4. Select the Form Letter.
5. Select 'Open'.
6. Select 'Email All'.
   
    
7. Select the From Email.
8. Select Email/Exit.
   
    

SMS In-House Guests

Sending an SMS to all in-house guests can be used for urgent communication in case of emergency or efficient information updates for all guests staying at the property.

International SMS

The 'Country' field selection made on the Guest Profile will be used for sending SMS internationally.

If no Country is set, the SMS will send using the Property's Country Code and may not reach the intended recipient if it is an international guest.

In the side menu of RMS, go to Reservations > In/Out Movements.

1. Select the Screen View of 'In House Guest'.
2. Select the checkbox for All Reservations.
3. Select 'Send SMS'.
   
    
4. Select an SMS Template and choose 'Open'.
5. Select 'Send All SMS'.
   
    

The selected SMS will be sent to the Guest on all selected Reservations and a confirmation of the number of SMS sent will be displayed on screen.